Office Manager

Overview of the Role:
Therapeutic Intervention Services is seeking a Office Manager who manages and coordinates all clinical operations and staffing to ensure optimal patient care and excellent customer service.

Essential Duties & Responsibilities:

• Responsible for ensuring excellent customer service both internally and externally
• Assesses current and future staffing needs to ensure efficient patient flow
• Ensures staff is adequately trained to perform defined job duties
• Monitor’s client volume and staff performance to identify areas for improvement and efficiency
• Ensures practice costs are maintained through effective planning
• Orders, stocks, and maintains adequate inventories of all office supplies
• Manages time reporting for staff
• Manages employee issues and resolves grievances
• Assists with interviewing and onboarding process of new hires
• Conducts disciplinary and termination meetings as needed
• Provides coverage as needed
• Resolves client complaints
• Follows HIPAA guidelines
• Other duties as required

Interpersonal Skills & Attributes

• Knowledge of relevant mental health terminology in order to communicate effectively with staff, and clients
• Knowledge of basic office procedures
• Ability to accurately enter client data into office software
• Ability to establish and maintain effective working relationships with clients and office personnel
• Ability to anticipate and react calmly to emergent situations
• Ability to read, understand, and follow oral and written instructions
• Ability to think logically in order to troubleshoot, analyze situations, and make appropriate decisions
• Ability to handle oneself in a professional manner

Experience:

• 2+ year of experience in a clinical setting in a supervisory/managerial role

Education:
Bachelor's degree preferred

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)

Schedule:

• Day shift

Ability to commute/relocate:

• Houston, TX 77060: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Medical office: 2 years (Preferred)

Work Location: In person