Address
Form of workOffice Manager
Vergennes, VT
Office Manager/Coordinator
(Weekdays Only)
ABOUT THE ORGANIZATION
SaVida Health is a specialty medical practice providing outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida provides compassionate and individualized treatment programs to support those with substance use disorder.
DESCRIPTION
- Assist in directing, planning and coordinating the work of the organization staff including supervision and evaluation, training and team building
- Assist in organizing and attending weekly departmental meetings to maintain effective communication
- Assisting in ensuring adequate and qualified staff to carry out program activities
- Assisting in ensuring that organization policies and procedures are up to date and accurate and that they are being followed by organization staff
- Continuously assess services being provided and propose to management team suggestions for increased services that will help to promote the overall growth and well-being of the organization and those it serves
- Assist in responding to complaints by staff, grievances related to clients and their treatment at the organization; answer client requests, letters and correspond as needed
- Maintain adequate documentation of all meetings
- Assisting Center Administrator in developing the professional goals for the upcoming year of staff members
- Participate in the meetings and committees as requested
- Perform other duties as needed or requested by the Regional Manager of Ops
- Welcoming and greeting all patients in person and by telephone
- Verifying patient insurance
- Collecting co-pays and co-insurance payments
- Updating demographics and insurance information in the EMR
- Obtaining prior authorizations and referrals when necessary
- Obtaining appropriate Release of Information signatures as needed
- Answering the phone while maintaining a polite, consistent phone manner, using proper telephone etiquette and documentation. Recording phone messages and ensuring the proper party receives them
- Responsible for keeping the reception area clean, organized and compliant with the HIPAA Privacy Rule
- Facilitates patient flow by notifying the providers of patient's arrival, being aware of delays and communicating with patients and clinical staff
- Scheduling and canceling appointments while ensuring that the schedule is balanced for all providers
- Calling patients in for random urine drug screening with associated documentation
- Directing issues or potential issues to the designated administrator/provider
- Prepares patients for examination/appointment
- Assists provider during appointments as needed
- Collects and prepares laboratory specimens, including observed urine collection
- Obtains vital signs, for example, blood pressure, oxygen saturation, etc.
- Generate appropriate lab orders within the electronic medical record (EMR - Athena system)
- Print requisitions for required blood work
- Keeping track of and reordering supplies in a timely manner. Coordinating delivery of supplies with the courier service as needed
- Tracking and assigning unassigned lab reports in the EMR on a daily basis
POSITION REQUIREMENTS
**Assessment Testing is part of the application process. You will receive an email with a link to complete test**
Qualifications and Education Requirements
- High school diploma, or equivalent.
Preferred Skills
- Basic Microsoft Word and Excel knowledge and skills as well as the ability to prioritize multiple tasks.
- Office/Operations management
- Athena EMR experience a plus
- Familiarity with the electronic prescribing policy and procedures
- Be familiar with medical and behavioral treatment guidelines and all policies and procedures
