Office Coordinator

Silverline Solutions is looking for a talented individual to join our team as an Office Coordinator. We are looking for someone who shares our dedication to providing our customers with a great experience. The right person will be very customer focused, enjoy working with people, technically savvy, and organized.

This is a full-time position with benefits working in our office located in Winterville, NC. We will not consider firms, or applicants from outside the US. We will also not consider remote or applicants that live outside a 30-mile radius of Winterville, NC. We do not currently offer sponsorship for employment Visas.

Silverline Solutions, headquartered in Winterville, North Carolina, is a well-established, modern, comprehensive technology solutions provider that focuses on giving our customers and their customers a great experience. Our passions are our people, our customers, and technology. We offer secure and reliable technology solutions to customers across the country, including data center services, managed services, security services, and our unique and ever-expanding application portfolio.

Responsibilities

• Answer phones
• Create support tickets for customers who call in with issues and requests
• Assign tickets to engineers and schedule work needed
• Monitor schedule and tickets to make sure things are handled promptly
• Assist with billing and invoicing
• Place orders to our vendors
• Send quotes to our customers
• Administrative tasks as needed

Requirements

• Enjoy working with people
• Customer-Focused
• Organized with ability to multitask and prioritize
• Strong attention to detail
• Self-Starter
• Valid drivers license
• Excellent verbal and written communication skills
• Proficient with computers and Microsoft Office
• Able to learn and understand a base knowledge of computer hardware
• This person will be in charge of ordering networking equipment, computer hardware, cabling, and other technology parts and must understand what is needed when providing quotes or ordering from vendors.

Are you someone who enjoys working with and talking to people? Are you extremely detail-oriented and organized? Come be an integral part of a growing business who provides great growth opportunities to meet your personal goals! We would love for you to join our Silverline family!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Application Question(s):

• What is your salary request?

Work Location: In person