Client Coordinator / Office Administrator

​What do you look for in a job? Would you like to:

• Engage with people throughout the community?
• Face novel challenges with ingenuity and team work?
• Protect and improve local ecosystems and resources?
• Be vital to your community when disasters strike?
• Work with others who enjoy what they do?

We are an established, locally owned, locally operated & growing tree care company located in Chapel Hill, NC and servicing the surrounding cities of Carrboro, Pittsboro, Durham and Hillsborough. We value ourselves in giving sound advice about trees, not scaring folks into unnecessary service as we're in it for the long game with our community & their trees. Every Treeist team member is a clear communicator with a passion for trees & the understanding that trees are valuable to the community as a whole. We follow industry best practices in all aspects of tree care & are committed to training both our team & our community.

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We are in need of a full time Scheduling Coordinator / Office Manager to join our team

You will join our current two person office team that plays a vital role in the efficient operation of the company. You will be the first line of communication with our clients, crew members & consultants scheduling initial consultations, confirming approved proposals & scheduling crews to execute the work proposed. In addition to the above, you will field questions from current & prospective clients and help ensure our community receives the expert service they expect & deserve.

Responsibilities:

• Work with the other office staff to answer all incoming calls and ensure appropriate and comprehensive responses to any questions, queries, or concerns.
• Monitor all incoming emails and text messages and respond to clients in a timely and appropriate manner, striving to always maintain a positive, professional, and helpful demeanor.
• Serve as the primary point of contact for all incoming clients requests in regards to property visits: fully understanding the extent of their tree-care concern, arranging the most appropriate property visit type for their particular situation, and working with them to schedule this property visit at a mutually agreeable time for the client and their consultant.
• Creating and maintaining the schedule for 5 consultants - ensuring accuracy, efficiency, and logic for all routes planned. Maintaining communication with these consultants throughout their days in order to timely address any problems as they arise.
• Audit all completed work for accuracy, reconciling any notes or questions that came from the crews or clients. Once complete, invoicing these completed jobs via our CRM software and ensuring accurate communication with clients regarding these invoices.
• Processing all incoming payments and payment types: electronic, check, cash, credit card, and creating payment confirmations.
• Attend and contribute to a weekly Office Meeting, wherein we address any client concerns that arose that week, walk through a case study of a client interaction that could be learned from, and think through the next week and tasks yet to be completed.
• Collaborate with office staff on various projects that arise throughout daily office operations.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

People with a criminal record are encouraged to apply

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Chapel Hill, NC 27516: Relocate before starting work (Required)

Work Location: In person