Office Associate

CertaPro Painters is a leader in the residential and commercial painting industry throughout North America. We are an organization of professional painting contractors specializing in beautifying homes and buildings; interiors, exteriors, commercial, offices, and condominiums. Our success has been built on the foundation of delivering certainty to our customers certainty of a job well done. We focus on the details of every project and most importantly, we focus on our clients.
Position Overview:
Represent CertaPro Painters of Federal Way (an independently owned and operated CertaPro Painters franchisee) to all suppliers, customers, applicants, employees, etc. so as to differentiate ourselves from our competition and to further enhance our Brand of Certainty.
Service all prospective customers and customers with the objective of meeting/exceeding their painting needs and building customers for life.
Service all employees with the objective of meeting/exceeding their needs and building an employee for life.
Ensure that all tasks are completed in a timely and professional manner.
Develop a close working relationship with the General Manager (GM), Sales Associate(s) to ensure that all expectations set with the employees and customers are met.
Live the Values of CertaPro Painters:
o Deliver What You Promise
o Respect the Individual
o Have Pride in What You Do
o Practice Continuous Improvement
Fulfill the obligations of the essential functions; Marketing, Production, Financial, Administrative, Human Resource and Personal Development as outlined below.
Responsibilities:
o Interface with customers via phone, text, email
o Update companies' CRM - CertaOne
o Reconcile CertaOne to completed job jackets. All handwritten notes and change forms are to be entered into CertaOne.
o File job jacket when job is complete.
o Maintain all files.
o Process all incoming and outgoing mail.
o Maintain professional presentation of the office.
o Order supplies for the office and others as required.
o Maintain vendor relations and files as required. To include: insurance, phone companies, subcontractors, etc.
o Enter data as required.
o Answer the phones and coordinate messages and tasks.
o Prepare weekly analysis of results in preparation for Goal Setting and Review (GS&R) with supervisor.
o Create and maintain any reports requested by direct supervisor.
o Organizes company functions.
Qualifications/Certifications:

• High school diploma or GED
• College degree a plus
• Experienced with social media and digital marketing
• Organized and detailed oriented
• Knowledge of Microsoft office packages
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• 2 years of Office Assistant experience (preferred)

Each CertaPro Painters business is independently owned and operated.