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Form of workSalary : $31,512.00 - $52,000.00 Annually
Location : FL 32514, FL
Job Type: Full Time
Job Number: 1192CS
Department:Customer Service (1301)
Opening Date: 12/07/2023
Closing Date: 12/18/2023 11:59 PM Central
Responsibilities/Pay Grade
JOB SUMMARY PG H102:
Incumbents perform varied and responsible clerical and administrative tasks in support of a unit, division, department, or program. Duties require some degree of independent judgment and knowledge of administrative and ECUA policies to complete the essential functions of the job. Assignments are made orally or in writing and work is reviewed through observation of results obtained, conferences, reports, and evaluations.
ESSENTIAL JOB FUNCTIONS:
Works with the public to provide and verify information, process transactions, and provide services, as appropriate; greets visitors and directs them to appropriate areas.
Answers the telephone, screens and routes calls, takes messages, provides public with factual information regarding departmental services, functions, and activities which may require the explanation of rules, policies, and/or procedures.
Operates standard office equipment including word processors, computers, facsimile equipment, telephones, and other communications equipment; may assist others in the proper use of various office equipment; makes use of available tools to improve efficiency and accuracy of work done in assigned programs and work units.
Compiles and maintains accurate and up-to-date records such as mailing lists, attendance records, expense account information, incoming and outgoing goods and services, other workplace transactions, and routine bookkeeping activities.
Maintains manual or computerized filing systems containing records, reports, statistics of technical subject matters, charts, and other departmental documents including maintaining computer diskettes and backups in an orderly fashion so that materials can be easily located.
Enters, retrieves, edits, verifies, researches, and corrects data; summarizes and prepares periodic or special reports and information required by co-workers, supervisors, and the public using a computer system and following established formats and menus.
Collects fees and fines; prepares general reports to account for funds collected; performs routine business calculations to obtain totals, balances, or other numerical information; may conduct reviews/audits of various receipts, financial reports, documents, etc.; may oversee the receipt, balancing, depositing, and reconciliation of internal accounts.
Maintains routine accounting, financial, and cost records in accordance with established procedures; may prepare or check payrolls, reimbursements, or cash advances for expenses, vouchers, requisitions, purchase orders, personnel, and similar records.
May independently compose and/or type routine correspondence, payrolls, receipts, vouchers, departmental reports, permits, or other materials requiring interpretation of facts and application of rules; may compile information for reports to assist staff; may prepare charts or tables from general specifications to present information in an easy-to-understand format.
Reviews a variety of documents and determines appropriate methods of processing.
Receives, opens, sorts, evaluates, and routes departmental and inter-office mail to appropriate destinations; monitors incoming and outgoing documents to ensure timely handling.
Organizes and maintains departmental payroll, procurement, and/or personnel records under written guidelines or the guidance of a supervisor.
Schedules appointments, reservations, conferences, and meetings; coordinates meetings and staff action on behalf of co-workers, supervisors, and managers; compiles materials for meetings, prepares agendas, and attends such meetings; takes summary notes on meeting discussions and types minutes for appropriate distribution.
May organize and order office supplies, materials, and equipment under direction in order to maintain sufficient inventory for departmental usage.
Advises staff, officials, and the general public on departmental operations, policies, and procedures.
Assists department staff and management with various special projects and programs.
All other duties as assigned.
Minimum Qualifications
High school diploma or equivalent. (Educational documentation will be requested upon offer of employment.)
Two years of office support experience. Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications:
May require the possession of or ability to obtain a valid Driver License upon offer of employment.
Employment offers to all new hires are contingent upon the job candidates successfully passing background and reference checks, nicotine screening, drug screening, and post job offer physicals (that may include pulmonary testing). Offers of transfers or promotion to current ECUA employees are not subject to nicotine screening. All applicants are subject to physical assessments as required by job.
Physical Requirements/Working Environment
While performing the essential functions of this job the employee is regularly required to work in a typical office setting, use standard office equipment, read printed materials and a computer screen, and communicate in person and over the telephone.
The incumbent's working conditions are typically moderately quiet.
Knowledge, Skills, and Abilities/Supplemental Information
MATERIAL AND EQUIPMENT USED:
Computer and peripheral equipment
Standard office and communications equipment
Knowledge, Skills, & Abilities
Knowledge of:
Modern office methods, practices, and procedures including the operation of standard office equipment.
The intended uses of standardized computer software applications involving word and data processing, interpretation, and presentation.
Proper use of business English including correct spelling, grammar, and punctuation.
Basic business mathematics.
Business letter writing and standard formats for other common business documents.
Skill in:
Interpersonal skills necessary to effectively interact with internal staff, citizens, and other departmental staff in order to give and receive information in a courteous, helpful, and friendly manner.
Rapidly acquiring knowledge of administrative and operational matters and working independently on non-routine office support tasks.
The operation of contemporary office equipment such as a personal computer or terminal, typewriter, and calculator and in the use of standardized computer software applications involving word and data processing, interpretation, and presentation.
Making calculations involving business mathematics.
Maintaining accurate office files.
Concentrating and paying close attention to detail with constant breaks in concentration associated with answering phones or speaking in person to citizens requiring assistance.
Typing at a prescribed rate of speed.
Abilities:
Make sound decisions in accordance with rules, regulations, or policies.
Establish and maintain effective working relationships with officials, other employees, and the general public.
Listen effectively.
Read, understand, analyze, and interpret data, procedures, and governmental regulations.
Write correspondence and reports.
Speak effectively concerning business issues on the telephone and in person.
Define problems succinctly, collect data, establish facts, and draw valid conclusions.
Add, subtract, multiply, and divide whole numbers, common fractions, and decimals.
ECUA offers competitive benefit choices for full-time employees and their dependents.
Benefits include, but are not limited to:
• 10 Paid Holidays
• Annual and Sick Leave
• Health, Dental, Vision, Life & Disability Insurance
• Florida Retirement System (FRS) Pension Plan and Investment Plan options
• Deferred Compensation Retirement Savings Plans
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Company-supplied Uniforms (for qualifying positions)
01
What is the highest level of education you have completed? (Educational documentation and/or military records showing coursework or training will be requested upon offer of employment.)
02
How many years of experience do you have in clerical or administrative office support? This information must be reflected on your application.
03
Do you possess or do you have the ability to obtain a valid Florida Driver license upon offer of employment? (If you hold a valid CDL, select the "Yes" response.)
04
This position answers the telephone, screens and routes calls, takes messages, provides public with factual information regarding departmental services, functions, and activities which may require the explanation of rules, policies, and/or procedures. Please indicate your level of familiarity in performing these tasks.
05
This position may: 1) collect fees and fines; 2) prepare general reports to account for funds collected; 3) perform routine business calculations to obtain totals, balances, or other numerical information; 4) may conduct reviews/audits of various receipts, financial reports, documents, etc.; and 5) may oversee the receipt, balancing, depositing, and reconciliation of internal accounts. Please select the answer that reflects the information you provided on your application.
06
Do you have working knowledge of basic business mathematics, the proper use of business English including correct spelling, grammar, and punctuation, business letter writing and standard formats for other common business documents?
07
Do you have experience compiling and maintaining accurate and up-to-date records such as mailing lists, attendance records, expense account information, incoming and outgoing goods and services, other workplace transactions, and routine bookkeeping activities? Please be sure to note this experience on your application.
08
The best candidate for this position will efficiently maintain routine accounting, financial, and cost records in accordance with established procedures; enter, retrieve, edit, verify, research, and correct data; summarizes and prepares periodic or special reports and information; and may compose and/or type routine correspondence, departmental reports, or other materials requiring interpretation of facts to assist staff. On your application did you list these or similar tasks that you have successfully performed?
09
Using the following information, please indicate your Microsoft Office skills (Word and Excel) knowledge (level of experience): Minimal experience (less than 1 yr experience using Word and Excel); Basic level of experience (1-2 yrs using Word and Excel); Moderate level of experience (3-4 yrs' experience using Word and Excel); Proficient level of experience (5-9 yrs' experience using Word and Excel) or Highly Proficient (10+ yrs' experience using Word and Excel).
Required Question
Location : FL 32514, FL
Job Type: Full Time
Job Number: 1192CS
Department:Customer Service (1301)
Opening Date: 12/07/2023
Closing Date: 12/18/2023 11:59 PM Central
Responsibilities/Pay Grade
JOB SUMMARY PG H102:
Incumbents perform varied and responsible clerical and administrative tasks in support of a unit, division, department, or program. Duties require some degree of independent judgment and knowledge of administrative and ECUA policies to complete the essential functions of the job. Assignments are made orally or in writing and work is reviewed through observation of results obtained, conferences, reports, and evaluations.
ESSENTIAL JOB FUNCTIONS:
Works with the public to provide and verify information, process transactions, and provide services, as appropriate; greets visitors and directs them to appropriate areas.
Answers the telephone, screens and routes calls, takes messages, provides public with factual information regarding departmental services, functions, and activities which may require the explanation of rules, policies, and/or procedures.
Operates standard office equipment including word processors, computers, facsimile equipment, telephones, and other communications equipment; may assist others in the proper use of various office equipment; makes use of available tools to improve efficiency and accuracy of work done in assigned programs and work units.
Compiles and maintains accurate and up-to-date records such as mailing lists, attendance records, expense account information, incoming and outgoing goods and services, other workplace transactions, and routine bookkeeping activities.
Maintains manual or computerized filing systems containing records, reports, statistics of technical subject matters, charts, and other departmental documents including maintaining computer diskettes and backups in an orderly fashion so that materials can be easily located.
Enters, retrieves, edits, verifies, researches, and corrects data; summarizes and prepares periodic or special reports and information required by co-workers, supervisors, and the public using a computer system and following established formats and menus.
Collects fees and fines; prepares general reports to account for funds collected; performs routine business calculations to obtain totals, balances, or other numerical information; may conduct reviews/audits of various receipts, financial reports, documents, etc.; may oversee the receipt, balancing, depositing, and reconciliation of internal accounts.
Maintains routine accounting, financial, and cost records in accordance with established procedures; may prepare or check payrolls, reimbursements, or cash advances for expenses, vouchers, requisitions, purchase orders, personnel, and similar records.
May independently compose and/or type routine correspondence, payrolls, receipts, vouchers, departmental reports, permits, or other materials requiring interpretation of facts and application of rules; may compile information for reports to assist staff; may prepare charts or tables from general specifications to present information in an easy-to-understand format.
Reviews a variety of documents and determines appropriate methods of processing.
Receives, opens, sorts, evaluates, and routes departmental and inter-office mail to appropriate destinations; monitors incoming and outgoing documents to ensure timely handling.
Organizes and maintains departmental payroll, procurement, and/or personnel records under written guidelines or the guidance of a supervisor.
Schedules appointments, reservations, conferences, and meetings; coordinates meetings and staff action on behalf of co-workers, supervisors, and managers; compiles materials for meetings, prepares agendas, and attends such meetings; takes summary notes on meeting discussions and types minutes for appropriate distribution.
May organize and order office supplies, materials, and equipment under direction in order to maintain sufficient inventory for departmental usage.
Advises staff, officials, and the general public on departmental operations, policies, and procedures.
Assists department staff and management with various special projects and programs.
All other duties as assigned.
Minimum Qualifications
High school diploma or equivalent. (Educational documentation will be requested upon offer of employment.)
Two years of office support experience. Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications:
May require the possession of or ability to obtain a valid Driver License upon offer of employment.
Employment offers to all new hires are contingent upon the job candidates successfully passing background and reference checks, nicotine screening, drug screening, and post job offer physicals (that may include pulmonary testing). Offers of transfers or promotion to current ECUA employees are not subject to nicotine screening. All applicants are subject to physical assessments as required by job.
Physical Requirements/Working Environment
While performing the essential functions of this job the employee is regularly required to work in a typical office setting, use standard office equipment, read printed materials and a computer screen, and communicate in person and over the telephone.
The incumbent's working conditions are typically moderately quiet.
Knowledge, Skills, and Abilities/Supplemental Information
MATERIAL AND EQUIPMENT USED:
Computer and peripheral equipment
Standard office and communications equipment
Knowledge, Skills, & Abilities
Knowledge of:
Modern office methods, practices, and procedures including the operation of standard office equipment.
The intended uses of standardized computer software applications involving word and data processing, interpretation, and presentation.
Proper use of business English including correct spelling, grammar, and punctuation.
Basic business mathematics.
Business letter writing and standard formats for other common business documents.
Skill in:
Interpersonal skills necessary to effectively interact with internal staff, citizens, and other departmental staff in order to give and receive information in a courteous, helpful, and friendly manner.
Rapidly acquiring knowledge of administrative and operational matters and working independently on non-routine office support tasks.
The operation of contemporary office equipment such as a personal computer or terminal, typewriter, and calculator and in the use of standardized computer software applications involving word and data processing, interpretation, and presentation.
Making calculations involving business mathematics.
Maintaining accurate office files.
Concentrating and paying close attention to detail with constant breaks in concentration associated with answering phones or speaking in person to citizens requiring assistance.
Typing at a prescribed rate of speed.
Abilities:
Make sound decisions in accordance with rules, regulations, or policies.
Establish and maintain effective working relationships with officials, other employees, and the general public.
Listen effectively.
Read, understand, analyze, and interpret data, procedures, and governmental regulations.
Write correspondence and reports.
Speak effectively concerning business issues on the telephone and in person.
Define problems succinctly, collect data, establish facts, and draw valid conclusions.
Add, subtract, multiply, and divide whole numbers, common fractions, and decimals.
ECUA offers competitive benefit choices for full-time employees and their dependents.
Benefits include, but are not limited to:
• 10 Paid Holidays
• Annual and Sick Leave
• Health, Dental, Vision, Life & Disability Insurance
• Florida Retirement System (FRS) Pension Plan and Investment Plan options
• Deferred Compensation Retirement Savings Plans
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Company-supplied Uniforms (for qualifying positions)
01
What is the highest level of education you have completed? (Educational documentation and/or military records showing coursework or training will be requested upon offer of employment.)
- Some high school
- High School diploma, GED, or the equivalent
- Vocational training, military training or certification
- Associates degree
- Bachelor's degree
- Masters' degree
02
How many years of experience do you have in clerical or administrative office support? This information must be reflected on your application.
- Less than 2 years
- 2-3 years
- 4+ years
03
Do you possess or do you have the ability to obtain a valid Florida Driver license upon offer of employment? (If you hold a valid CDL, select the "Yes" response.)
- No, I do not have a FL Driver license and I am unable to get one.
- No, I do not have a FL Driver license, but I am able to get one if selected for this position.
- Yes, I have a valid Florida Driver license.
04
This position answers the telephone, screens and routes calls, takes messages, provides public with factual information regarding departmental services, functions, and activities which may require the explanation of rules, policies, and/or procedures. Please indicate your level of familiarity in performing these tasks.
- I am very familiar with these tasks and have performed similar tasks for 5 or more years.
- I am moderately familiar with these tasks and have performed similar tasks for 2-4 years.
- I am somewhat familiar with these tasks and have performed similar tasks for less than 2 years.
05
This position may: 1) collect fees and fines; 2) prepare general reports to account for funds collected; 3) perform routine business calculations to obtain totals, balances, or other numerical information; 4) may conduct reviews/audits of various receipts, financial reports, documents, etc.; and 5) may oversee the receipt, balancing, depositing, and reconciliation of internal accounts. Please select the answer that reflects the information you provided on your application.
- I have experience performing all 5 of these tasks.
- I have experience performing all 3-4 of these tasks.
- I have experience performing all 1-2 of these tasks.
06
Do you have working knowledge of basic business mathematics, the proper use of business English including correct spelling, grammar, and punctuation, business letter writing and standard formats for other common business documents?
- I am proficient in basic business mathematics, English spelling, grammar, punctuation, and Business letter writing, etc. as noted above.
- I am moderately proficient in basic business mathematics, English spelling, grammar, punctuation, and Business letter writing, etc. as noted above.
- I am minimally proficient in basic business mathematics, English spelling, grammar, punctuation, and Business letter writing, etc. as noted above.
07
Do you have experience compiling and maintaining accurate and up-to-date records such as mailing lists, attendance records, expense account information, incoming and outgoing goods and services, other workplace transactions, and routine bookkeeping activities? Please be sure to note this experience on your application.
- No, I do not have this experience.
- Yes, I have the experience noted.
08
The best candidate for this position will efficiently maintain routine accounting, financial, and cost records in accordance with established procedures; enter, retrieve, edit, verify, research, and correct data; summarizes and prepares periodic or special reports and information; and may compose and/or type routine correspondence, departmental reports, or other materials requiring interpretation of facts to assist staff. On your application did you list these or similar tasks that you have successfully performed?
- Yes, my application lists these same tasks.
- Yes, my application has similar tasks noted.
- No, but I am willing to learn.
09
Using the following information, please indicate your Microsoft Office skills (Word and Excel) knowledge (level of experience): Minimal experience (less than 1 yr experience using Word and Excel); Basic level of experience (1-2 yrs using Word and Excel); Moderate level of experience (3-4 yrs' experience using Word and Excel); Proficient level of experience (5-9 yrs' experience using Word and Excel) or Highly Proficient (10+ yrs' experience using Word and Excel).
- Minimal experience
- Basic
- Moderate
- Proficient
- Highly Proficient
- I do not have any skills, but I am willing to learn.
Required Question
