Office Assistant 2 (Ny Helps)

The ability to fill this/ these position(s) is subject to DOB guidelines for processing personnel transactions. Note: A budget waiver is not required to fill positions via transfer to lateral or downward level positions within the same Department or to change line items within the same funding source; or to replace employees who have been terminated during their probationary periods. The selected candidate must be eligible for appointment in accordance with the provisions of the Civil Service Law, Rules, and Regulations.
NON-COMPETITIVE MINIMUM QUALIFICATIONS:
Current NYS employee with one year or more of qualifying permanent service as an Office Assistant, clerical or keyboarding title allocated to Grade 6 or higher. Qualifying titles are available at:
https://www.cs.ny.gov/examannouncements/announcements/38687titles.cfm.
OR
One year of clerical experience.
If mandatory rehiring lists exist for this title, appointment other than reassignment must be made from these lists. If there are no acceptors from these lists, appointment may be made using the following:
Eligibility for appointment:
a) New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)
b) Employees who are currently serving in the same title are eligible for reassignment without change in title or status.
c) Candidates reachable on the appropriate eligible list for this title and location.
d) Employees eligible for transfer.
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

• Review tax returns and refund claims filed by taxpayers; examine returns and associated reporting forms and schedules to verify the accuracy of taxpayer data; compute calculations; complete a sufficient number of cases correctly based on the complexity of the claims assigned.
• Develop and maintain a good working knowledge and practical application of limited sections of Tax Law, Regulations and Audit Guidelines and Department procedures and policies, including Code of Conduct, Ethics practices, Internal Controls, Security and Confidentially rules.
• Prepare reports by collecting, compiling, computing and displaying data as required.
• Communicate effectively, clearly, and professionally with Department staff, taxpayers and their representatives, and others in person and via phone and written communication; develop and prepare correspondence, reports and other documents.
• Communicate effectively with supervisors; understand and carry out instructions; resolve work problems with supervisory assistance.
• Operate office equipment such as printers, photocopiers, fax machines and calculators.
• Learn, maintain, and update skills in computer technology; manipulate an alphanumeric keyboard to utilize various computer systems and applications including tax specific applications, CD ROM, e-Mail etc.
• Supervision may be required.
• Adhere to the Department's time and attendance rules and regulations
  

Telecommuting and hours to be discussed during interview.
New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.