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Form of workJob Description
We are The Electric Connection, an electrical contracting company that has been in business for 40+ years. We have twelve crews in the field and have an outstanding reputation in all of our service areas: Los Angeles County, South Bay and North Orange County. We have hundreds of five star reviews for our electrical work, customer service, and communication on Yelp, Google, and Angi.
We are seeking a full-time dispatcher / administrative assistant with electrical experience to fill a multifaceted position. The ideal candidate has a positive attitude about their responsibilities, works well with others, is eager and able to learn new skills, and displays a desire to grow with our company. All office workers in our company work from home!
Starting pay is $25 - $30 to start based on qualifications.
Requirements:
- WORK FROM HOME
- Monday – Friday, 8 am – 5 pm PST.
- At least one year of experience in the field.
- Can pass a general electrical knowledge test.
- Experience and personality for speaking with inspectors.
- Ability to multi-task and manage time effectively in a fast-paced environment.
- Ability to plan, prioritize, problem-solve and adapt to change.
- Must possess strong computer skills.
- Typing speed of at least 55 WPM.
- Must have excellent verbal and written (email) communication.
- Strong customer service skills.
- Big picture thinker with attention to detail.
- Must live in the Los Angeles area.
- Familiarity (or ability to learn) Los Angeles County geography & effective driving routes.
- High School Graduate required (college graduate a plus!).
- Must have reliable work-from-home space & reliable hardwired internet connection.
- Must be willing and able to handle high call and email volume.
- Spanish speaking is a plus.
- Authorization to work in the United States.
- Willingness and ability to pass a random drug test if required.
Duties:
- Answer incoming phone calls to assist our customers, crews and Building & Safety City Inspectors.
- Manage and reply to a high volume of email communications.
- Accommodate the needs of customers by responding to inquiries.
- Prepare daily schedules of electrical jobs & inspections.
- Assist with miscellaneous administrative tasks and projects.
- Heavy data entry.
- Cultivate strong relationships with our office team, field workers, field supervisor, customers & city inspectors.
Benefits:
- Quarterly discretionary team bonuses.
- Medical, Vision and Dental insurance.
- 401K Option.
- Generous PTO.
- Work from home.
- Life insurance.
- Paid time off.
