An NFC Amenity Fitness/Spa Attendant ensures an exceptional experience is provided to all clients and guests. Our Attendants are responsible for maintaining facility appearance and upholding our 5 Diamond Customer Service Standard while carrying out all the workplace expectations and policies.
Reports To: Spa/Fitness Director
Responsibilities:
- Demonstrates and promotes a strong commitment to providing the best possible experience for our clients.
- Ensures the "5 Diamond Experience" by maintaining the standards set in the NFC Amenity Management Mission Statement.
- Perform facility walk through every 15 minutes to ensure all equipment is in working order and that area is in an orderly fashion.
- Completes daily shift reports and any other mandatory report.
- Responsible for thorough understanding and effective performance of NFC Management Software.
- Maintain and organizes work area.
- Responds to all requests and follow through to assure satisfactory outcome.
- Offers client assistance whenever possible.
- Complies with all safety and security policies in accordance with NFC Amenity Management.
- Involves cross training into the other areas of operation.
- Book all spa and personal training appointments in a timely manner.
- Welcome and acknowledge all guests using NFC approved terminology.
- Open and close fitness center facility at the beginning and end of operating hours.
- Maintain general cleanliness of the exercise areas, fitness equipment, spa and locker rooms
- Abides to NFC grooming standards
- Gracefully enforces rules and regulations
Minimum Job Requirements:
- Must have an outgoing personality
- Must be hospitality driven and offer any necessary assistance to clients and guests
- Must be able to follow a work schedule be being on time and dressed in the proper uniform
- Must possess the ability to multi-task
- Must be able to lift items up to 50 pounds
- Must have current CPR/AED certifications
Knowledge, Skills & Abilities Requirements
- Basic knowledge of Microsoft Office (Word & Excel) & Internet
- Professional phone skills
- Ability to prepare routine administrative paperwork
- Ability to follow routine verbal and written instructions
- Effective communication skills and engage positively with clients
The pay rate is $17.00 per hour.