Nutrition Associate Ii (Secondary)

At NorthBay Health the Nutrition Associate II (NA II) warmly greets and welcomes patients, responds to their questions and guides them through the food and nutrition meal ordering process. She/he interacts respectfully with the patient and/or patient’s representative to obtain and record accurate and complete information regarding meal/food preferences. The NA II responds expeditiously in a professional and concerned manner to patient inquiries/requests. She/he takes initiative to resolve patient issues to the best of their ability and within therapeutic diet restrictions. NA II promptly notifies Supervisor or Clinical Nutrition Supervisor when additional support may be needed to meet patient expectations. The NA II maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self. Consistently demonstrates excellent oral and written communication skills. The NA II assists meal tray assembly; tray delivery and pick-up; answers patient related phone calls and remains responsible for any food service duties assigned by Supervisor or Manager.

DEPARTMENT PURPOSE STATEMENT

At NorthBay Health the Nutrition Services purpose is to create a positively memorable and inspiring experience for each and every patient and customer we serve, each and every time we have the opportunity to serve them. We distinguish ourselves by our ability to listen and empathize with others and by the exceptional efforts we make to deliver uncompromising levels of service. We are here to guide both patients and their families, through a seamless healthcare experience that provides tailored assistance and education that is responsive to their individual meal time needs and expectations. Our goal is to continue to value and delight our patients with experiences that nurture powerful customer relationships that will last a lifetime. We take accountability for every aspect of our patients’ experience and continuously strive through every interaction we engage in to prove ourselves as stewards of the NorthBay Way.

Education/Training:

• High School Graduate or GED preferred.

Licensure/Certification:

• Current Safe Food Handler’s certificate required

Experience:

• One to three years customer engagement experience and/or service centered experience required
• One year food service experience or healthcare experience is required. Current enrollment in dietetics program or completion of dietetics program or degree is accepted.
• Experience within a healthcare environment preferred.
• Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion.
• Some working knowledge in the areas listed below is preferred:
  • Nutrition, therapeutic diet restrictions
  • Medical terminology.

Skills :

• Must demonstrate and maintain current knowledge and skill in basic nutrition care and therapeutic diets.
• Math, organization, and excellent communication skills required.

Interpersonal Skills:

• Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor.
• Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others.
• Is extremely open to learning new things and teaming with others in a collaborative environment.
• Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment.
• The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence.

Compensation: Hourly salary range MIN $23.04 - MAX $28.07 (offered hourly rate based on experience)

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At NorthBay Health we are committed to providing you with competitive wages and quality benefits for you and your family:

• Wages reviewed annually and adjusted to remain competitive
• Medical, dental and vision benefits for full and part-time employees and their families. Part-time is 20-39 hours per week
• Tax-deferred 403b with a percentage matched by NorthBay Health
• Employee Assistance Program
• Tax deferred dependent care plan
• Life Insurance
• Employee Recognition Program
• Vacation & Sick Time benefits
• Disability Insurance
• Wellness Program
• Generous shift differentials for eligible staff