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SalaryPrometric (www.prometric.com) is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors
JOB TITLE:Nurse Aide Proctor
REPORTS TO: Sr. Nurse Aide Evaluator
DEPARTMENT: Test Center
LOCATION: West Haven, CT
JOB OVERVIEW
The Test Center Proctor serves as the face of Prometric in test centers and our partner sites around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.
COMPANY BACKGROUND
Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.
RESPONSIBILITIES
- Maintain and apply expert knowledge of test center policies, practices and procedures
- Greet examinees and verify identification
- Administer and proctor tests at Prometric Corporate sites
- Administer and proctor Certified Nursing Assistant Exam at Prometric partner sites.
- Register and prepare candidate scorecards
- If applicable, digitally scan and record candidate fingerprint identification
- Continuously monitor candidates as they complete exams
- Resolve or report candidate issues with urgency
- Secure all computer software in the test center at all times
- Reboot computer servers and reset passwords as necessary
- Report any occurrences outside company guidelines to corporate management
- Ability to be flexible with scheduling based on Prometric capacity requirements
EDUCATION
- High School Diploma required, college experience a plus
- One to two years customer service related experience required
- Ability to travel within a 30 mile radius of your zip code
- Ability to communicate with candidates effectively and with professionalism and authority
- Ability to learn and apply operational and maintenance instructions, and other job documents
- Ability to write detailed reports and correspondence
- Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
- Familiarity with Microsoft Windows-based computer programs
- Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
- Capable of lifting up to 40 pounds
- Ability to remain in a stationary position for extended periods of time while administering exams
- Ability to perform periodic walk-through
- Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
- Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet
do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
