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SalaryNorth America Elevate - Senior Manager (User Experience/Customer Experience Specialist)
Simon-Kucher's sole focus is on unlocking better growth for our clients, increasing their long-term sales, value, and profit. We achieve this by optimizing every lever of their commercial strategy – customer engagement, product, pricing, innovation, marketing, distribution, and sales.
The digital age provides endless opportunities to unlock commercial growth. By developing new digital business models, investing in digital channels, and leveraging new technologies, you can acquire new customers, keep more of your existing customers, and ultimately grow your revenues and profits. That’s what Simon-Kucher Elevate is all about.
Our digital consulting team has a dedicated focus on commercial growth and helps clients optimize the entire customer path to purchase journey by combining technology, data, and creativity with commercial consulting expertise.
- Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people.
- Unlock the power of opportunity. Advance your career in a thriving company with a startup feel. We invest in your professional development every step of the way.
- Enjoy balance and flexible working. Be empowered to do your best work – whether it’s from home or in the office.
- Prioritize your health and wellbeing. No matter where you live, we offer a competitive suite of health benefits to help keep you and your loved ones safe.
- Invest in your future. All US and Canadian employees enjoy 401(k) & RRSP benefits with company matching. Our Employee Bonus Opportunity Program ensures that when our firm grows, you grow with us.
- Work in a values-driven culture. At Simon-Kucher, our vision is to become the world's leading growth specialist. Our values guide the way we do business and communicate our distinctiveness. They sum up what we stand for, influence our culture, and drive how and why we do things.
As a Senior Manager at Simon-Kucher, you will be a critical member of our Digital Elevate practice in North America, driving value-based outcomes. You will be responsible for contributing to the growth of the Digital Elevate practice in North America. Specific responsibilities include:
- Lead and manage the delivery of client engagements while elevating the analysis and insights, and infusing client-centric depth for content, expertise, and knowledge to project deliverables.
- Drive project planning and execution by ensuring alignment of project delivery to client needs and objectives, as well as managing project cost structure and margin. .
- Lead and manage multiple client engagements concurrently, define roles, oversee research and analysis, and ensure timely feedback and coaching for high-quality deliverables.
- Drive project planning and execution, being the primary point of contact for client teams and aligning with their needs, managing project cost and margin.
- Guide, teach, and work alongside a team of junior consultants to develop innovative insights and actionable recommendations using data, analytics, and research.
- Serve as an individual contributor, representing Simon-Kucher to deliver high-quality outputs and deliverables, meeting and exceeding client expectations.
- Project manage work across diverse disciplines and teams, keeping leadership abreast of risks, issues, milestone progress, and requirements for escalation.
- Build trusted advisory relationships with senior-level clients by delivering high-quality, tailored recommendations and obtaining buy-in from key stakeholders.
- Proactively participate in the development of Simon-Kucher's digital practice by identifying and pursuing new business opportunities and developing new capabilities, thought leadership, and tools to advance clients' business goals.
- Identify and engage prospective clients, understand their needs, priorities, and challenges, and expand the commercial growth strategy footprint, offerings, and client base.
- Provide exceptional client service, communicate effectively, and handle challenging situations.
- Prepare client-ready deliverables and independently present project work-stream findings and recommendations to senior clients, incorporating feedback.
- Coach and develop consultants staffed on projects and be an objective Career Development Advisor (CDA) to junior team members.
- Play an integral role in the recruitment and integration of new consultants in the digital practice, be a leader in the firm and contribute to Simon-Kucher's culture and success.
- Undergraduate degree required; preference for advanced degrees (MS, MA, MBA).
- 7+ years of full-time work experience in a professional service environment, ideally in management consulting across diverse industries with a proven track record in managing multiple client engagements.
- Outstanding drive, determination, and desire to join a top-tier consulting firm and contribute to its growth with an exceptional entrepreneurial mindset.
- Proven expertise in customer experience orchestration, encompassing customer journey mapping, identifying friction points/opportunities from analysis of web analytics, drop-out and conversion optimization along the path-to-purchase, customer segmentation, rewards program design, lifecycle marketing, A/B testing, and prototype development.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Advanced proficiency in design tools (e.g., Figma, Adobe Creative Suite, Sketch), web analytics tools (e.g., Google Analytics, Adobe Analytics), and A/B testing tools (e.g., Adobe, Optimizely, VWO) Exceptional problem-solving and analytical skills for distilling insights from extensive datasets.
- Effective presentation and communication skills (written, verbal) to present findings, takeaways, and key recommendations to a senior audience.
- Strong interpersonal skills and demonstrated ability to develop and maintain deep relationships with senior clients and access to an existing network in B2C/B2B industry sectors, preferably in consumer goods, retail, financial services, industrials, and software, media, and telecom.
- Highly inclusive and empathetic approach to leadership and proven ability to build, grow, and maintain a high-performing consulting team.
- Ability to travel at least 50% of the time.
The pay range for this position in New York is $190,000-$200,000/yr. Compensation may vary depending on relevant experience, skills, geographic location, and business needs. We offer a comprehensive package of benefits including paid time off, 13 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.
Simon-Kucher
is a global consultancy with more than 2,000 employees in 30 countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. With nearly 40 years of experience in monetization topics of all kinds, we are regarded as the world’s leading pricing and growth specialist.
Simon-Kucher is an Equal Employment Opportunity (“EEO”) employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or militarily status, or any other legally protected status.
We believe in building a culture that embraces diversity, equity and inclusion, creating an environment in which our people feel valued, are able to be themselves and feel their contribution matters. If we get that right, great things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone – our people, our clients and, of course, our business.
Simon-Kucher North America Talent Acquisition Team
RecruitingNorthAmerica@simon-kucher.com
simon-kucher.com/careers
