Noc Tier 1 Engineer

We are looking for a high-energy NOC TIER 1 Engineer with superior troubleshooting expertise that will help & expand, maintain and troubleshoot a 24x7 Network Operations Center. In order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.
 

If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.

Responsibilities:

• Troubleshoots layer 1, layer 2 and layer 3 issues. Works with field engineers, other providers to achieve maximum network uptime and swift resolution of all issues.
• Perform network support, hardware configuration and validation of network related devices such as xDSL modems, network interface devices, Layer 2/Layer 3 switches, firewalls, routers, VoIP, and analog voice services will be required on a daily basis.
• Evaluate network alarms and problem situations, resolving as required and escalating to other levels for resolution.
• Work with other team members to resolve incidents and ensure timely resolution.
• Process all service requests for new or modified services as they are required.
• Monitor open trouble incidents and ensure timely resolution.
• Monitor network components (routers, switches, and other items).
• Identifies problem and risk areas and is able to advise management of actions required to mitigate their impact.
• Notify management of major network outages and resolutions.
• Other duties as assigned.

Qualifications:

• Degree in IT, Engineering, Computer science, Information Systems, or any related area of study with direct NOC experience.
• Knowledge in Juniper and Nokia products.
• Strong problem solving and troubleshooting skills are required. The ability to identify and analyze problems swiftly on Juniper equipment from layer 1 to layer 3 is absolutely key.
• Technical Expertise: Routing, Switching for Juniper
• Knowledge of networking concepts and troubleshooting practices. Knowledge of DHCP, DNS, Radius server, OSI Model, IPv4/6 addressing, TCP/IP, DNS, MPLS/VPLS, BGP, EIGRP, SNMP, and utilities such as ping, traceroute, mtr, and telnet.
• Experience supporting a network of systems.
• Experience configuring and supporting monitoring tools such as SolarWinds, NAGIOS, and Logic Monitor.
• Experience contacting network carriers to report circuit outages. 
• Experience configuring and supporting Firewalls a plus.
• Excellent verbal and written communication skills.
• Strong critical thinking, analytical and decision-making skills
• Excellent project management skills and strong ability to prioritize & customer oriented.
• JNCIP or JNCIS or higher is a plus.

Why we think this job is great:

• It’s a remote full-time, 100% remote position where you’ll work from home with equipment provided by the company.
• You’ll be eligible for company benefits including health coverage (medical, dental, vision), vacation leave, and life insurance.
• Our company highly promotes work-life balance.
• You’ll have the resources you need to learn, lead, and deliver results.

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