Address
Form of work
Salary```Overview```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
```Duties```
- Greet and welcome guests upon arrival
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
```Requirements```
- Previous experience in hospitality management or guest services is preferred
- Excellent communication skills, both verbal and written
- Proficiency in multiple languages is a plus
- Strong phone etiquette and customer service skills
- Ability to handle difficult situations with professionalism and empathy
- Knowledge of hotel operations and procedures
- Familiarity with night audit processes is an asset
- Bilingual candidates are highly desired
Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel stays and amenities
If you are passionate about providing exceptional guest experiences and thrive in a dynamic environment, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
Job Type: Part-time
Pay: $17.00 - $22.23 per hour
Schedule:
- Evening shift
- Holidays
- Night shift
- Overnight shift
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- West Covina, CA 91791 (Required)
Ability to Relocate:
- West Covina, CA 91791: Relocate before starting work (Required)
Work Location: In person
