Night Auditor/Front Desk Agent

PRIMARY DUTIES AND ACCOUNTABILITIES

Room Assignments, Changes, and Issues

· Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.

· Efficiently handles all payments received whether they are cash, credit card, checks or traveler’s checks. Balances/verifies all monetary transactions in appropriate accounts.

· Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.

· Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.

Guest Service

· Offers guests assistance whenever possible.

· Responsible for resolving escalated customer relations issues.

· Answers inquiries pertaining to hotel policies and services.

· Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.

· Responsible for positively representing and promoting the property.

· Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

· Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.

· Properly complies, completes, and distributes reports to all management and relevant staff.

· Reports any maintenance, security, or safety issues to the appropriate staff.

SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE

· High School Diploma or GED required.

· Previous front desk experience highly preferred.

· Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.

· Excellent organizational and prioritization skills.

· Ability to work well and collaborate with others.

· Superior customer service skills.

· Excellent communication skills.

· May be required to stand for an extended period of time.

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 2 years (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person