Night Auditor

Duties and Responsibilities include the following. Other duties may be assigned as needed

• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
• Process additional administrative, bookkeeping. and accounting procedures as required
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel ownership
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests as needed
• Greet all guests, vendors, and visitors professionally, and with a smile
• Process guest check-in and check-out in accordance with hotel policy and procedures
• Make and confirm guest reservations
• Answer phone professionally and cordially
• Assist guests with special requests including room placement when possible
• Share hotel amenities and special features with guests
• Process all payments types e.g. charges, checks, debit or credit cards
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved in a friendly and respectful manner
• Assist in completing required Front office reports
• Keep General Manager informed of any guest issues or concerns
• Report suspicious activity to General Manager and law enforcement when deemed necessary
• Follow and implement rules and regulations as per Best Western Standards

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Night shift
• Weekends as needed

Work Location: In person