Part-Time Hotel Night Auditor (Overnight)

Job description

Part-Time Hotel Night Auditor
Yorktown Beach Hotel

WE WILL BE HOSTING AN OPEN JOB FAIR FROM WEDNESDAY, APRIL 10 - APRIL 14 FROM 3PM - 7PM. PLEASE APPLY IN PERSON AT 508 WATER STREET, YORKTOWN, VA 23690. PLEASE BRING RESUME. NO NEED TO APPLY ON INDEED. SERIOUS INQUIRES ONLY!

We are looking for a part-time Overnight Hotel Night Auditor for weekend nights from 11 p.m. to 7 a.m to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Auditor's responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
• Maintain updated records of bookings and payments
• Process additional administrative, bookkeeping. and accounting procedures as required
• Prepare and distribute daily reports to general manager, department heads, and hotel management
• Provide exceptional service to all hotel guests during their stay

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like MEWS and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred
• Requires a flexible schedule that allows for weekend overnight shift hours (11p.m. – 7a.m.) and would allow candidate to serve as a fill-in for other employees requesting time off.
• Must be able to pass a drug test and background check
• Must be dependable, punctual, and honest
• References are required
• Could be a perfect position for a Student or retired Military
• Position is available immediately

Job Type: Part-time

Pay: $13.00 - $16.00 per hour

Schedule:

• 8 hour shift
• Night shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 5 years (Preferred)
• Hotel Night Audit: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)

Ability to Commute:

• Yorktown, VA 23690 (Required)

Work Location: In person