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Form of work
SalaryJob Summary:
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Essential Job Functions:
- Greets, registers, and assigns rooms to guests.
- Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
- Date-stamps, sorts and racks incoming mail and messages.
- Transmits and receives messages using equipment such as telephone, fax and switchboard.
- Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
- Keeps records of room availability and guests’ accounts.
- Computes bill, collects payment and makes change for guests.
- May make, confirm and cancel reservations for guests.
- Posts charges such as room, food, liquor or telephone by hand or machine.
- May make restaurant, transportation or entertainment reservations for guests.
- May deposit guests’ valuables in hotel safe or safe-deposit box.
- May order complimentary flowers or Champaign for special guests at management’s direction
- Understands and enforces the hotel company credit policies.
- Accounts for all cash and makes deposits in accordance with hotel and company policies.
- Communicates effectively with other front office and hotel departments.
- Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
- Knows and complies with all company policies and procedures pertaining to this position and its duties.
- Takes the initiative to greet guests in a friendly and warm manner.
- Cross sells other Shamin Hotels.
- Performs other related duties as required.
