Comfort Inn & Suites Bothell is seeking a qualified candidate to fill our PART TIME Night Auditor.
Choice Hotels International, Inc. is one of the largest lodging franchisors in the world. With more than 7,100 hotels, representing nearly 600,000 rooms, in over 40 countries and territories as of June 30, 2020, the Choice family of hotel brands provides business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments. The award-winning Choice Privileges loyalty program offers members benefits ranging from everyday rewards to exceptional experiences.
Qualified Candidates will have:
Applicants must:
- Be comfortable using the computer
- Be comfortable talking on the phone
- Have at least a basic understanding of Word and Excel
- Be willing to cross-train in other departments to help with work-load
- Any additional training required by the manager
- Have 1+ year of previous customer service experience
- Have open schedule availability
- Customer service attitude
- Be outgoing and professional!
Job Purpose:
Accounts for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports; maintaining internal controls.
Duties:
- Working the front desk on your own without a manager on duty
- Greeting and performing all check-in and check-out tasks
- Answering multi-line phones
- Creating and canceling guest reservations
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Welcome guests upon their arrival and assign rooms
- Respond to clients’ complaints in a timely and professional manner
- Additional assigned work as needed
- Handling cash on a daily basis
- Reconciles daily records by sorting, organizing, and verifying activity records; identifying, researching, and correcting discrepancies.
- Posts daily activity by allocating activity to proper accounts; entering new activity and settlements; balancing accounts; monitoring account codes; writing correcting journal entries.
- Prepares daily audit reports by collecting and summarizing activity, settlement, and discrepancy data and trends; proofing and distributing reports.
- Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning rooms; obtaining information and signatures; issuing door cards; verifying credit cards or obtaining cash; providing directions to room.
- Maintains a safe work environment by following organization standards.
- Updates job knowledge by participating in educational opportunities.
To learn more about our company please visit our website at https://www.choicehotels.com/washington/bothell/comfort-inn-hotels/wa704.
We are hiring immediately for this position. Please email your resume.
Job Type: Part-time
Pay: From $21.00 per hour
Expected hours: 16 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Overnight shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hospitality: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Shift availability:
- Overnight Shift (Required)
Ability to Commute:
- Bothell, WA 98021 (Preferred)
Work Location: In person