Front Desk Clerk And Night Auditor

Overview:
We are seeking a reliable and professional Front Desk Clerk/Night Auditor to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously.

Duties:
- Greet guests warmly and provide them with necessary information about the hotel and its amenities
- Check-in and check-out guests efficiently, ensuring accuracy in all transactions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations, cancellations, and modifications
- Perform night audit duties, including reconciling daily transactions and preparing reports
- Maintain accurate records of guest accounts, payments, and other relevant information
- Operate phone systems and respond to incoming calls in a courteous manner
- Provide exceptional guest services by anticipating needs and exceeding expectations
- Ensure the lobby area is clean, organized, and presentable at all times

Experience:
- Previous experience in guest relations or hospitality management is preferred
- Multilingual skills are a plus, especially proficiency in [list relevant languages]
- Familiarity with hotel operations and Night audit procedures is advantageous
- Strong customer service skills with the ability to handle difficult situations professionally
- Excellent communication skills, both verbal and written
- Proficiency in using computer systems for reservations, check-ins/check-outs, and other Front Desk functions

We offer competitive pay rates and benefits packages for our employees. Join our team today and be part of a dynamic hospitality environment where your skills will be valued!

Note: This job description is intended to provide a general overview of the position. Duties may vary depending on the specific needs of the hotel.

Job Type: Part-time

Pay: $16.30 - $16.50 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• On call
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Hoquiam, WA 98550: Relocate before starting work (Required)

Work Location: In person