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SalaryNight Audit Job Description
We are seeking an ambitious, dependable, self-starting and customer service driven Part Time Night Auditor to join our team! The candidate will be primarily working evenings from 11pm - 7am but must have flexible availability that include working weekends and holidays.
BENEFITS:
- $500 hiring bonus after 90 days of employment with a satisfactory review.
- 2%~5% hourly pay rate increase with yearly performance review.
- Medical, Vison, Dental Insurance after 60 days of full time employment. (Full Time Only)
- Vacation hours after 90 days of employment.
- Sick time hours after 90 days of employment.
- Hotel discounts at Marriott Brand Hotels.
POSITION SUMMARY:
Provide sales and customer service functions related to guest registration, reservations and revenue collections, in a manner that will ensure that guests receive a safe and secure place to stay with friendly and attentive service. As stated above this position requires the candidate to be flexible with their availability. Shifts will vary and candidate must be able to work weekends and holidays.
- Serve internal and external guests in a positive, professional manner
- Follow all guidelines on confidentiality
- Be responsible for quality, accuracy, timelines, reliability and thoroughness of work performed
- Develop and maintain positive working relationships with other employees
- Ability to communicate effectively, both verbally and written
- Provision of and responsiveness to the information needs of management and co-workers
- Promote teamwork
- Be punctual and reliable
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Providing courteous guest service and responding promptly to guest questions, complaints or requests.
- Organizes the reservations for the day’s arrivals. Checks for duplicate reservations and determines special room requests. Pre-blocks special request rooms.
- Performs the functions of the front desk including: check-ins, checkouts, reservations, answers phones, provides wake-up calls, etc.
- Check-in guests following credit policies.
- Ensure guest problems are resolved and followed through in a timely manner.
- Understands the operation of the property management system.
- Provides information concerning hotels, facilities and functions, as well as their location (ex. Rooms for disabled, directions to and from airport and major attractions, location of vending, fax number, etc.).
- Assists staff with our property events when in need to assure guest satisfaction
- Provides security for guests by maintaining confidentiality of guest information.
- Familiar with property security and key control procedures, as well as fire safety procedures.
- Performs additional tasks assigned by property management.
- Processes all reservation requests in a friendly and efficient manner. Processes all guest registration and checkouts promptly.
- Completes paperwork necessary for front desk operations (registration cards, folios, credit cards vouchers, cash reports, room reports, etc.).
- Provides efficient switchboard services, including handling of messages, mail, wake-up calls, and other guest services as the opportunity arises.
- Accounts for all receipts, paid-outs, and charge funds as specified.
- Responsible for auditing and balancing all cashiers reports and cash drawers.
- Performs front office posting and filing procedures as directed.
- Maintains cleanliness and order to the front office areas.
- Provides accurate information to housekeeping, such as house counts, room status, or guest service requirements.
- Has frequent contact with hotel guests and employees. May have some contact with vendors and/or supplies.
- Must be team environment “Green” focused and make sure service goals are being met.
- May be required to stand for long periods of time.
MINIMUM REQUIREMENTS :
- High School Diploma or Equivalent
- Attention to detail, great organizing skills.
- Good knowledge on Microsoft Word, Microsoft Excel for data entry.
- Must be able and available to work overnight shift (11:00pm to 7:00am) any days of the week, including Weekends and Holidays.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
