Night Auditor

Job Description:

To assist all guests, co-workers, and vendors in a friendly, courteous, efficient, and professional manner.

Essential Job Functions:

• Smile and greet every person that walks through our doors
• Provide the highest quality of service at all times
• Promptly and effectively deal with any guest complaints or requests
• Check guests in and out of the hotel in accordance with all brand standards
• Accurately maintain all guest folios including but not limited to posting payments, posting incidental charges, and rebates when necessary
• Use appropriate telephone scripted greetings at all times
• Complete all required brand training within an appropriate hotel established timelines
• Completely understand and execute all emergency policies and procedures as well as understand all required items on the PIC checklist
• Properly maintain cash drawer at the appropriate level and follow all cash handling procedures
• Keep lobby and desk area clean and presentable at all times
• Effectively communicate with other desk shifts and the management team all important and relevant information that occurred during your shift
• Must be able to move/lift items weighing up to 50 lbs from time to time
• Must adhere to all work rules, procedures, and policies established by the hotel and have fun at work
• Verify all front desk transactions and ensure all required back up balances to the Property Management System
• Effectively complete the Property Management System’s night audit procedures
• Print and complete all required reports
• Ensure all guest folios are printed and distributed to the guest rooms for all departing guests
• Effectively communicates all guest requests and any safety or security concerns to the overnight houseman/loss prevention associate
• Carry out all other reasonable requests as requested by the hotel leadership team
• Must be able to work with minimal supervision and be able to make decisions that take care of the guests' needs to ensure customer satisfaction

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Work Location: In person