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SalaryAbout Our Company
Home Franchise Concepts® , is one of the world's largest franchise systems in the home improvement goods and services space, among the world's largest Franchise Businesses and a recognized leader in franchisee-franchisor relationships. Home Franchise Concepts’ brands including Budget Blinds®, The Tailored Closet®, PremierGarage®, Concrete Craft®, AdvantaClean®, Lightspeed Restoration™, Kitchen Tune-Up®, Bath Tune-Up®, Two Maids® and Aussie Pet Mobile®, are supported by more than 2,600 franchise territories in the U.S. and Canada.
Home Franchise Concepts is a subsidiary of JM Family Enterprises, a privately held company with more than $20 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM Family is in the business of helping other businesses succeed. As a long-term partner, it is invested in its companies, associates and its communities.
Franchise Business Coach: Exempt, Full Time
Reports To: Vice President of Operations
Key Responsibilities
- Franchisee Support:
- Serve as the primary point of contact and mentor for franchisees in years 4+ of their franchise operation.
- Conduct regular check-ins with franchisees to assess their business progress, challenges, and opportunities.
- Provide strategic guidance and actionable recommendations to franchisees to optimize their operational processes, marketing strategies, and customer engagement.
- Collaborate with franchisees to create customized business development plans and support them in achieving their growth targets.
- Performance Analysis:
- Utilize data from Client Tether, Domo, Gataware, Profit Keeper and other relevant sources to analyze franchisee performance, identify trends, and recommend areas for improvement.
- Monitor key performance indicators (KPIs) such as revenue growth, customer retention, and operational efficiency to track franchisee success.
- Client Tether Expertise:
- Become the go-to expert in the company's CRM system, Client Tether, understanding its functionalities, features, and best practices.
- Train and onboard new franchisees on how to effectively use Client Tether to manage customer interactions, track leads, and drive sales.
- Troubleshoot and resolve any technical issues or challenges related to Client Tether usage, collaborating with the IT team as needed.
- Best Practice Sharing:
- Identify and document successful strategies, tactics, and processes employed by high-performing franchisees.
- Develop training materials, guides, and resources to share these best practices with other franchisees, contributing to the overall improvement of franchisee performance.
- Cross-functional Collaboration:
- Collaborate closely with cohorts on the operations team to provide insights and feedback that can inform the onboarding and training of new franchisees.
- Assist as needed with the onboarding, training, and opening of new franchise locations.
- Liaise with the marketing team to align franchisee marketing efforts with company-wide strategies and initiatives.
- Continuous Improvement:
- Stay up-to-date with industry trends, CRM advancements, and franchising best practices to continuously enhance the coaching and support provided to franchisees.
- Propose and implement process improvements to streamline franchisee coaching and maximize their growth potential.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or related field (preferred).
- Minimum of 6 years' experience in franchise operations, coaching, or support, with a proven track record of driving franchisee success.
- Expertise in using CRM systems highly preferred, and proficient in using standard Microsoft office software and tools.
- Strong analytical skills, capable of interpreting data and deriving actionable insights.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with franchisees and colleagues.
- Strategic thinker with the ability to develop and implement effective business development plans.
- Problem-solving mindset, capable of identifying challenges and finding innovative solutions.
- Detail-oriented and organized, with the ability to manage multiple tasks and priorities simultaneously.
- Flexibility to travel regularly to franchise locations, with up to 50% travel.
Note: This job description is a general overview and may be subject to change based on the needs of the franchise network and the organization.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
