Network/Operations - Help Desk Support - Sr

Genesis10 is currently seeking a Network/Operations - Help Desk Support – Sr. Consultant with our client in the financial industry located in Glen Allen, VA. This is a 12+ month contract position.
Responsibilities:

• Provide direct support to the client by addressing their ATM hardware/cash and branch cash related issues
• Will be the sole point of contact for Branch and Café associates in need of assistance and will create and present performance trends and get well plans to leadership in the markets supported
• Take ownership of market ATM availability performance by proactively identifying trends, escalating issues as needed and constant monitoring of assigned ATM fleet
• Ability to provide timely updates through multiple channels of communication i.e., Slack, e-mail and internal ticketing systems
• Analyze, communicate and partner with Branches and Cafés partners in order to resolve ATM hardware, ATM cash, CIT servicing, Branch cash shipments, scheduled cash forecasting, and identify recurring issues
• Research and partner with vendors to resolve ATM discrepancies
• Collaborate with vendor managers, internal and external partners to drive resolution to issues, escalations and address complex problems
• Use remote management tools to remotely resolve issues at the ATM
• Keep Branches and Café staff apprised of ATM status, upcoming initiatives and procedural updates
• Create and revise process documentation to reflect current operational procedures and suggest possible improvements
• Support peers by sharing knowledge and ensure full market coverage is in place
• Ability to understand the current state of ATM and diagnose problems for resolution

Requirements:

• High School Diploma, GED or equivalent certification
• At least 1 year of experience with G Suite
• Strong communication, relationship-building, and collaboration skills
• Strong problem solving and influencing skills
• Ability to multitask, set priorities, and manage time effectively
• Ability to work in fast-paced environment

Desired skills:

• 2+ years of Retail, Sales or Customer Service experience
• 1+ year of experience in ATM servicing or cash transportation
• 1+ year of experience of project or process management

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.