Network Technology Technician I

Company:
Cox Communications, Inc.
Job Family Group:
Technical Operations
Job Profile:
Network Technology Technician I
Management Level:
Individual Contributor
Travel %:
No
Work Shift:
Day (United States of America)
Job Description:
Cox's Network Technology Technician I is a fully functioning, higher level role that supports the growth of the system by assuring the quality performance of the installation, technical services, setup, testing, and maintenance of all current and future Cox Communications products and services over an HFC network and other equipment associated with plant facilities and distribution systems. The incumbent ensures the quality of services provided to end users meets or exceeds established industry and company performance standards and is compliant with FCC requirements and protocol. He/she coordinates with all functional departments (corporate, market, or region, as applicable) regarding the optimization of overall business efforts. Accountabilities also encompass Core technician tasks which may include automation; less complex Commercial work (CB); +/- Cox Home Life Security; +/- Fiber to the Home (FTTH).
Primary Responsibilities and Essential Functions

• Installs, disconnects, and troubleshoots video, high speed internet, telephony and automation services
• Predominantly performs reactive maintenance required to restore the HFC network to Cox performance specifications as related to customer impacting impairments and/or network outages.
• As business needs dictate may perform some proactive maintenance required for the HFC network to operate within Cox performance specifications.
• As business need and proficiency in role occurs, incumbent will apply knowledge and skills acquired through ongoing training in the areas of Automation, Security, and Fiber
• Performs essential Core technician tasks
• Maintains and repairs equipment with the HFC distribution system including customer premises. Monitors CX Connect, FNT Connect, Remedy and Coral throughout the day for information regarding changes to work schedule and for information about current installation, service call or remedy tickets.
• Prepares for daily work assignment by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed.
• Maintains company truck and other equipment per service requirements and safety guidelines.
• Drives a company vehicle between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
• Monitors Workforce Administration System (WFA) throughout the day for information regarding changes to work schedule and for information about current installation.
• Communicates with dispatch (via WFA, phone, etc.) for assistance, status on current install or new service requests.
• Consults with supervisor and other technicians for advice and assistance as needed.
• Demonstrates experience with the following: working with little supervision; managing ambiguity and autonomy; flexibility to work in an unstructured environment; dealing effectively with uncertainty and change
• Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns.
• Educates customers regarding their existing and new services and promotes other Cox services and sells additional services to customers.
• Ensures the quality of services provided to end users meets or exceeds established industry and company performance standards and is compliant with all national, state and local laws and regulations.
• Participates in team meetings as scheduled.
• Attends job-related training that may include initial training, refresher training, product and service updates.
• Works on regularly scheduled days as well as unscheduled days and beyond regular work hours (including on-call rotation) due to customer or operational demands.
• Uses small hand tools, power tools, and test equipment.
• Works with alarms, low voltage electricity, and color-coded wires.
• Complies with all safety procedures and policies

Physical Requirements:

• Ability to carry and use tools and equipment
• Requisite ability required to drive commercial motor vehicle (CMV physical requirements included)
• Ability to operate aerial lift device (bucket truck)
• Adequate ability to distinguish different colors of wire
• Ability to frequently bend, stoop, and crawl
• The physical limitation of ladder and associated fall protection equipment provided is:
• Aerial lift (bucket truck) boom capacity is 350 pounds (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 50 pounds
• 1AA ladder - 375 pounds (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 50 pounds
• Fall Protection - 425 pounds for harness
• Wrap tech retractable - 310 pounds (when used)
• The physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes weight capacities of approximately 300 pounds.

As part of the physical requirements of the essential functions of their job, Network Technology Technicians will perform the following tasks:

• Get in and out of a van to retrieve various items. Step heights are 19"
• Lift 500' rolls of RG 11 Messenger Cable weighing 40 lbs. These rolls are lifted from a height of 12" and placed up to a height of 36".
• Raise and lower a ladder roof rack requiring 40 pounds of force with hand heights at 55" - 60".
• Compress fittings onto coaxial cables with a crimping tool requiring 19 pounds of force with one hand.
• Ascend and descend a ladder while wearing a tool belt that weighs 10 lbs.
• Lift and carry a 63 lb., 28' extension ladder
• Lift 1000' rolls of Tri-Shield weighing 28 lbs. These rolls are lifted from a height of 12" and placed up to a height of 47".
• Lift miscellaneous tools and products within the warehouse and van racks. These items weigh up to 10 lbs. and are lifted from the floor and up to a height of 72".
• Lift a 220V power supply weighing 88 lbs. This power supply is lifted from the floor and placed up to a height of 42".
• Pull a double vault door with a hand height of 18" - 24" requiring 80 pounds of force.
• Occasionally sits and climbs ladders/stairs; performs fine motor and pinching movements; pivots with feet, and bends, twists, and laterally flexes back; reaches at overhead, shoulder, knee, and floor levels; shoulder circumduction while driving (turning steering wheel); stoops, squats, crouches, kneels, crawls, and presses foot pedals; extends, flexes, rotates, and laterally flexes neck
• Frequently stands and walks; pushes/pulls with arms and grasps with hands; reaches at waist.

Environmental Requirements:
Factors affecting environmental conditions will vary depending on the assigned work area and task.

• Ability to climb ladders and/or utility poles and work in in high places
• Ability to work in small places (such as crawl spaces and attics)
• Ability to tolerate typical residential and commercial controlled work environments as well as uncontrolled weather-related heat and cold for extended periods of time.
• Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.

Physical Requirements:

• Ability to carry and use tools and equipment
• Requisite ability required to drive commercial motor vehicle (CMV physical requirements included)
• Ability to operate aerial lift device (bucket truck)
• Adequate ability to distinguish different colors of wire
• Ability to frequently bend, stoop, and crawl
• The physical limitation of ladder and associated fall protection equipment provided is:
• Aerial lift (bucket truck) boom capacity is 350 pounds (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 50 pounds
• The physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes weight capacities of approximately 300 pounds.
• Get in and out of a van to retrieve various items. Step heights are 19"
• Lift 500' rolls of RG 11 Messenger Cable weighing 40 lbs. These rolls are lifted from a height of 12" and placed up to a height of 36".
• Raise and lower a ladder roof rack requiring 40 pounds of force with hand heights at 55" - 60".
• Compress fittings onto coaxial cables with a crimping tool requiring 19 pounds of force with one hand.
• Ascend and descend a ladder while wearing a tool belt that weighs 10 lbs.
• Lift and carry a 63 lb., 28' extension ladder
• Lift 1000' rolls of Tri-Shield weighing 28 lbs. These rolls are lifted from a height of 12" and placed up to a height of 47".
• Lift miscellaneous tools and products within the warehouse and van racks. These items weigh up to 10 lbs. and are lifted from the floor and up to a height of 72".
• Lift a 220V power supply weighing 88 lbs. This power supply is lifted from the floor and placed up to a height of 42".
• Pull a double vault door with a hand height of 18" - 24" requiring 80 pounds of force.
• A physical exam to verify the physical requirements above as well others not listed may be required
• Ability to climb ladders and/or utility poles and work in in high places
• Ability to work in small places (such as crawl spaces and attics)
• Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.

About Us:
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.