Network Specialist Iii

Job Title: Network Specialist III

Wage/Hour Status: Nonexempt

Pay Group: S70 Salary Plan

Primary Purpose: Perform complex computer system support work which involves installing, configuring and supporting an organization's local area network (LAN) and network computer systems. Maintain network hardware and software.

Qualifications

Education/Certification/Experience:

Associates degree from an accredited college or university in computer science, management information systems or related field.

Two years full-time wage-earning network support experience.

Each year of experience in excess of the required two years may be substituted for thirty semester hours from an accredited college or university on a year for year basis.

Technical or trade school courses in computer science or management information systems may be substituted for semester hours from an accredited college or university on a year for year basis.

This position requires personal technology that will enable the completion of job duties and responsibilities when working remotely.

Special Knowledge/Skills:

Ability to work with computers, operating systems, networks and install application software. Knowledge of Windows, Linux/Unix, and Operating Systems is preferred.

Knowledge of network communication and protocols.

Skilled in the installation of network and computer (desktop/server) hardware.

Ability to distinguish between hardware and software problems in computer and network systems.

Skill in effective communication and the ability to assist employees in the use of computer equipment and software.

Ability to work under minimal supervision.

Major Responsibilities and Duties:

1. Travel to Windham campuses to perform computer system support and network management functions as needed and/or assigned.

2. Install, configure and troubleshoot computer hardware and software.

3. Monitor and solve information technology incidents.

4. Assist users in changing passwords, utilizing appropriate software and accessing network services and resources; and troubleshoot user account issues.

5. Assist with the installation, configuration and troubleshooting of LAN components such as routers, hubs, switches, and servers.

6. Provide assistance with computer operations and recovery from equipment failure and problems.

7. Ensure hardware setups, networks, and operating systems are maintained properly.

8. Assist in automation of routine system management functions such as backups, printer selections and server reboots.

9. Participate in the development of Help Desk "How To" and procedures manual.

10. Perform other duties as assigned.

Policy Reports, and Law:

11. Maintain confidentiality in handling sensitive information received in the performance of the job duties.

12. Perform duties in a professional manner through daily, punctual attendance at location of work assignment.

13. Follow Windham School District policies and procedures in completing assigned job duties.

14. Execute duties in a professional, ethical and responsible manner as defined in 19 TAC Chapter 247, Code of Ethics and Standard. Practices for Texas Educators.

Supervisor Responsibilities: None

Working Conditions:

Additional Requirements With or Without Reasonable Accommodation:

Mental Demands:

Ability to communicate (verbal and written), ability to instruct, ability to speak, ability to reason, ability to compile data, ability to interpret policy, ability to interpret procedures and data, ability to concentrate, ability to memorize, ability to alphabetize, ability to understand verbal and written instructions, ability to organize, ability to analyze, ability to maintain emotional control, ability to maintain confidentiality, ability to work with frequent interruptions.

Physical Demands:

Ability to perform full duties of position, lift and carry less than 31 pounds, walking, sitting, standing, climbing stairs and ramps, kneeling, stooping, reaching, hearing (with aid), visual acuity, speaking, travel by car, van, or airplane, driving of car/van, distinguishing colors, occasional prolonged and irregular work hours.

Environmental Demands:

Work inside and outside, noise, radiant/electrical energy, work alone, work with others, around machines with moving parts and objects, possible exposure to microwaves in use, exposure to hot and cold temperatures, exposure to dust and cleaning chemicals.

**The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.