Job ID:24-05133
Pay Range: $65k/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Provide 1st/2nd line technical support & incident management, monitoring for circuits and hardware. Report and track carrier issues, hardware RMA’s etc.
- Manage operational network maintenance activities and implement changes.
- Provide monitoring & fault management and remediation of alerts. Tuning & optimization of monitoring systems
- Assist with root cause analysis of incidents.
- Assist with periodic network reviews and analysis.
- Help with establishment of operational procedures & support documentation.
- Review, track and update Network Operations policies, standards, and documentation
- Assist with development of the network management platform adoption, configuration and tuning.
- Complete Daily network checks and operational handover duties.
- Jump on command Center bridge to troubleshoot the network issues.
- Review Client requests and follow change management cycle to complete the requirement.
- 4 – 7 years’ experience in IT infrastructure operations/support role
- Knowledge of network routing and switching technologies and routing protocols
- Experience with various Cisco equipment (routers, switches)
- Experience with Checkpoint, Cisco firewalls, load balancers and WAN accelerators is desirable.
- Experience with F5 load balancer, Cisco NX OS, Cisco Client & Z scaler cloud.
- Knowledge in cloud computing network domain.
- Experience in scripting and programming skills (Python, Ansible, Terraform).
- Nice to Haves:Formal technical certification such as CCNA/CCNP and any cloud computing certification.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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