Contract Operations Specialist

About the job

Celebrating 40 years, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers. Our offers leverage advanced technology and powerful data analytics, providing value to our restaurants, diners, and strategic partners' loyalty programs.

Our Culture

At Rewards Network, you will find a passionate and diverse group of professionals that enjoy working collaboratively, solving problems, and taking ownership of not only their own careers and success, but the success and continued growth of the organization. We take pride in partnering with the world's most powerful loyalty programs to bring full price paying customers and better ways to access working capital options to local restaurants. We offer a challenging and rewarding environment where you can maximize your potential.

Job Overview

The Contract Operations Specialist supports the National sales team by reviewing client contract packages for accuracy and completeness and entering data into a system for review, processing, and servicing. This individual, as a member of the operations team, is also a resource available to our sales team for a broad range of questions regarding systems, policy and procedure, and contract documentation. The position has significant interaction with the sales team and other areas of the company and therefore requires cross functional collaboration and teamwork.

What you'll bring to the table: (Responsibilities)

Interact with sales to collect missing or incorrect documentation and resolve paperwork problems.
Create contract documentation to be presented to clients
Perform light Accounts Payable responsibilities – verifying proper approval authority before issuing payments to our clients
Perform account research: review account history, documentation, support sales team with information to service prospects
Interact with other departments in the organization to provide sales team with information necessary to service accounts.
Process contracts, ensure documentation is correct and complete, enter data into system to board clients

Do you have the right mix of ingredients: (Requirements)

• College education a plus, degree preferred.
  Minimum 4 years customer service experience
  Proficiency with MS Word, Excel, Outlook and other MS Office applications
  Experience in mortgage processing or leasing documentation a plus
  Excellent verbal and written communication skills
  Strong analytical skills
  Self-motivated and ability to proactively solve problems.
  Ability to proactively build and maintain positive working relationships across the company
  Adept at quickly learning new and various software applications
  Extremely well-organized, detailed oriented and solution-driven with excellent follow-up skills
  Ability to handle sensitive documents with extreme care and confidentiality
  Ability to manage work flow and meet deadlines while responding to frequent demands of multiple customers (internal and external)
  Ability to work in a rapidly changing, growth-oriented environment

What you'll love about us:

• Comprehensive benefits package, which includes:
• Competitive Paid Time Off and company holidays
• Generous dining reimbursement when you dine with our restaurant clients
• 401(k) plan with a company match
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long Term disability
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
• Employee Life Assistance Program
• Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations.
• Catered lunch offered on Tuesday's in our Chicago office

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.