Network Engineer/Senior Network Engineer

Salary : $76,820.12 - $148,481.84 Annually
Location : 80120, CO
Job Type: Full-time
Job Number: 05573
Department: Information Technology
Division: Infrastructure & Operations
Opening Date: 11/07/2023
Closing Date: Continuous
Description
*This position is open until filled.
Do you like leveraging your skills, talents, and experience in a highly dynamic, technically challenging environment where there are opportunities to work with a variety of network-centric technologies rather than being a singular-focused specialist? Do you want to be part of highly technical, cohesive Network Infrastructure Team that gets to solve problems and provide innovative solutions that support business processes and services that protect people and improve their quality of life? Do you crave work-life balance, a flexible work schedule, and the ability to have a hybrid work model allowing for in-office and work from home capabilities? If this describes your ideal work environment, then please read on.
Network Engineers at Arapahoe County perform and provide support for a variety of network associated technologies. For this position, we are seeking a network administration/engineer who has solid VoIP infrastructure administration experience with Cisco Call Manager, Unity, and Contact Center Express. The ideal candidate will also have experience with cloud-hosted enterprise telephony and contact center platforms or with UCaaS solution providers such as MS365/Teams, WebEx, Zoom, Ring Central, 8x8, or others.
In addition to the VoIP-centric focus for this role, the Network Engineer will perform a wide range of highly technical duties that includes, but is not limited to, implementing, configuring, maintaining, and supporting the operations of the network core, distribution, access, WAN and edge layer routers, virtual private and public cloud networks, next generation firewalls, wireless networks, and related services for 7x24 availability. The Network Engineer also supports security frameworks and controls to comply with CJIS, HIPAA, and PII requirements, manages voice systems, network connectivity between locations, and uses enterprise network management tools and platforms.
For recruitment purposes, this job opening is being posted as a Network Engineer or Senior Network Engineer. Candidates will be considered for the highest level for which they qualify. The salary range for a Network Engineer is $76,820 to $122,711, and for a Senior Network Engineer is $92,952 to $148,481. The anticipated hiring range for each level is around the midpoint of the range for well-qualified applicants.
Duties

• Performs a variety of advanced technical duties and functions to plan, design, configure, implement, maintain, and support the County's data and voice network infrastructure and associated network services.
• Configures and installs various network devices and services (e.g., routers, switches, wireless devices, VPN, firewalls, QoS, SNMP, VoIP phones, routing and switching protocols) that support and provide County services to internal and external customers.
• Performs architectural design and technical road mapping for the data and voice network infrastructure and associated services.
• Performs Tier 1 through Tier 3 technical support and troubleshooting of the data and voice network infrastructure to identify and resolve the root cause of failure or fault.
• Travels to various County facilities or locations to work on, support, install, or replace data and voice network equipment.
• Performs network and VoIP systems maintenance and upgrades including operating system upgrades, patches, hot fixes and security configurations to minimize security vulnerabilities and reliability issues resulting from defective or outdated code.
• Applies and enforces County security policies, standards, and controls to secure network infrastructure from unauthorized access or usage.
• Works within established configuration and change management policy to ensure awareness, approval and success of changes made to the network infrastructure.

Technical Skills, Abilities and Competencies:

• First-hand administration experience with Cisco Call Manager, Unity, Cisco Contact Center Express, and VoIP related hardware, software, and communication services technology.
• Experience with Cisco Meraki network equipment configuring, installing, troubleshooting, and supporting switches, MX appliances, routers, and wireless network hardware.
• Designing, implementing, and managing ACLs, VLANs, and routing on Cisco and Meraki equipment.
• Knowledge of state-of-the-art data and voice network technologies and the ability to incorporate new concepts into the planning and implementation processes for the data and voice environment.
• Experience with structured cable management, knowledge of Layer 1 concepts, technologies, media types and interfaces, and ability to use cable and wireless network testing tools.

Non-Technical Skills, Abilities and Competencies:

• Ability to establish and maintain effective and professional working relationships with superiors, fellow workers, customers, and vendor representatives.
• Strong oral and written communication skills. Written skills include the ability to write technical documentation for fellow team members. Oral network skills include ability to communicate network processes to a variety of audiences.
• Expertise at working both independently and in a team-oriented, collaborative environment is essential.

Behavioral Competencies (these are required for all positions at ACG):
Accountability
Accessibility
Inclusivity
Integrity
Requirements
Specific Requirements

• Experience configuring and supporting Cisco voice gateways, Cisco Unified Border Element routers, demonstrated ability to configure and troubleshoot VoIP related protocols and services, and performing day-to-day administration of a voice infrastructure platform including moves, adds, and changes.
• Technical knowledge of Layer 3 network switching and routing concepts and devices, next generation firewalls, IP addressing and subnetting, TCP/IP, DNS, VoIP, and use of diagnostic tools such as Wireshark.
• Requires working knowledge of:
  1. VoIP protocols: SIP, H.323, MGCP, SCCP
  2. Network protocols: TCP/IP, QoS/CoS, IPSec, SSL, SNMP, multicast, Netflow/NBAR, OSPF, BGP routing protocols
  3. VLANs, VLAN Trunking Protocol, Spanning Tree Protocol, and link aggregation and segmentation concepts and technologies.
• Ability to create network diagrams, understand architectural drawings, develop project plans, and lead network installations or upgrade projects.

Education and Experience

• Bachelor's Degree in computer networking or related field.
• Network Engineer: At least 2-6 years of relevant experience
• Senior Network Engineer: At least 7 years of relevant experience
• Any equivalent combination of education and work experience that satisfy the requirements of the job may be considered.

Supplemental Information
Pre-Employment Additional Requirements:

• Pre-employment testing includes an acceptable current motor vehicle check and background check.
• Possession of a valid Colorado Driver's License or the ability to obtain one within two weeks of appointment.

Post-Employment Requirements:

• Will also require post-hire fingerprinting, a CBI background check and successfully completing bi-annual Colorado Justice Information System training.
• Position is deemed essential and incumbents must be available for winter storm emergencies.
• Must be available to work on an on-call on a rotational basis requiring evenings, holidays and weekends.
• Must be able to work nights and weekends as business needs dictate.
• Work locations and facilities are subject to change based on business need.

WORK ENVIRONMENT:
Work is generally confined to a standard office environment.
PHYSICAL DEMANDS:
The following are some of the physical demands commonly associated with this position.

• No unusual physical demands are associated with this position.
• Spends 70% of the time sitting and 30% of the time either upright or walking.
• Occasionally lifts, carries, pulls, or pushes up to 50 lbs.
• Uses cart, dolly, or other equipment to carry in excess of 50 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:
Occasionally: Activity exists less than 1/3 of the time.
Frequently: Activity exists between 1/3 and 2/3 of the time.
Constantly: Activity exists more than 2/3 of the time.
Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.
As a Regular Full-Time employee at Arapahoe County Government, you are eligible for benefits such as:

• Medical, Dental, and Vision Insurance
• Life and Supplemental Life Insurance
• Short and Long Term Disability
• Mandatory Pension Plan
• Deferred Compensation Plan
• Pre-paid Legal Services
• Vacation and Sick Leaves
• Holiday pay
• Training and Educational Reimbursement Opportunities

For a more detailed listing of our benefit programs, click on the MENU link on the left and then Benefits Summary.
01
Please list any network, wireless, VoIP, and security certifications that you currently hold below.
02
How many years of network administration or combined years of experience and education do you have configuring, installing, maintaining, and troubleshooting data and voice network infrastructure and services? (Check only one box)

• 7+
• 6
• 5
• 4
• 3
• Less than 3

03
How many years of experience do you have performing moves, adds, and changes on a Cisco VoIP phone and voicemail system or cloud-based PBX or UCaaS platform? (Check only one box)

• 2+
• 1
• None

04
Describe the VoIP infrastructure platform(s) you have worked on and supported, its size (number of phones, users, sites, etc.), and what your daily responsibilities were with managing, administrating, and supporting the VoIP environment.
05
What skills do you think engineers need to have to be successful supporting and managing an enterprise VoIP telephony platform?
06
Describe your experience with Cisco Contact Center Express or other contact/call center platforms. Provide information about the roles and responsibilities you have with contact center administration and support.
07
Please rate your experience level configuring, installing, maintaining, and troubleshooting the following Meraki or Cisco network devices.Meraki/Cisco Switches

• Advanced
• Intermediate
• Basic

08
Please rate your experience level configuring, installing, maintaining, and troubleshooting the following Meraki or Cisco network devices.Meraki/Cisco Wireless Devices

• Advanced
• Intermediate
• Basic

09
Please rate your experience level configuring, installing, maintaining, and troubleshooting the following Meraki or Cisco network devices.Meraki/Cisco Routers

• Advanced
• Intermediate
• Basic

10
8. Describe the process you would use to replace an existing network switch stack that has 2 or more members with new switches. Assume that the switches support end-user computers, wireless access points, printers, VoIP phones, building automation systems, etc. Explain what factors that need to be considered and include details about how you would assure that there will be no post-replacement network issues.
11
Are you able to work during evenings, weekends, on-call, or irregular hours as required based on operational needs?

• Yes
• No

12
Are you able to work on an on-call rotation which may require responding remotely or in-person outside of normal business hours to include nights, weekends, and holidays?

• Yes
• No

13
This position is deemed essential. Are you willing and able to be available for winter storm emergencies and other emergency events?

• Yes
• No

14
Do you have a current, valid driver's license?

• Yes
• No

15
Have you received eight or more points within the past twelve months or twelve or more points within the past twenty-four months against your driving record?

• Yes
• No

16
How many moving traffic violations have you been cited for in the past two years?

• Less than 3 violations
• 3 or 4 violations
• 5 or more violations

17
In the past three years, have you had your driver's license revoked or suspended?

• Yes
• No

Required Question