Network Engineer (Plano, Tx)

We are looking for a Network Engineer for our enterprise communications and service client. The individual will play a crucial role in performing Problem Management, Change Management, and Network Operational Support activities while ensuring the operational network's stability and efficiency.

This is a 6-month contract role initially, 40 hours/week, in Plano, Texas.

This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.

RESPONSIBILITIES:
Perform Problem Management (RCA) activities.
Execute Change Management (standard/Emergency) activities.
Provide Network Operational Support as per Ericsson guidelines.
Monitor product and service of Core & RAN components for an operational network.
Provide 24x7 support in a control center environment.
Raise, assign, and manage network trouble tickets if needed.
Isolate problems and engage fix agents for resolution.
Manage e-mail notifications for network events.
Respond to phone calls and route appropriately for network events.
Monitor customer care tickets and call volumes.
Manage the event status board and network event board.
Work under supervisory guidance to ensure network availability.
Perform additional tasks and assignments as required with mentoring assistance.

QUALIFICATIONS:
Minimum of 3-5 years of telecommunications network experience
Familiarity with call center and operational center requirements and expectations
Good understanding of telecommunications network topology and elements
Familiarity with ITIL processes and procedures is a plus
Ability to work varied shifts, including nights and weekends.
Working level knowledge of Microsoft Office suite of applications.

Please submit your resume to our network at https://www.stage4solutions.com/careers/ (Please apply to the Network Engineer (Plano, TX) role)
Please feel free to forward this opening to others you think might be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.