Av Network Engineer

Overview:
About Wipro:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

PREFERRED EXPERIENCE:

• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
• Typically has 5 to 7 years of related work experience.
• Experienced in A/V Design, budget, and project management.
• Experience with Zoom Webinar, Qumu, Zoom Meetings, Teams Meetings, and other industry-standard meeting platforms.
• Basic understanding of networking and network protocols.
• Understanding of eCDN management and other enterprise video collaboration products and services.
  Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person’s race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law

THE ROLE:

As a key member of the Collaboration and Video Support Team, you will help design, implement, and provide support for collaboration services and infrastructure. Including Cisco, Microsoft Teams, Poly, Zoom, and other unified communications technology with a strong focus on video conferencing technology. Working directly with multiple teams and vendors to identify and resolve challenges within the video support team. This is a great opportunity to liaison with other technical teams to provide technical and tactical solutions to address future needs for both on-premise and remote conferencing technology.

KEY RESPONSIBILITIES:

• Install, configure, operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Working knowledge of video infrastructure and endpoint equipment. This includes the configuration and operation of Cisco CUCM, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Poly Cloud CVI, Microsoft Teams Rooms, and Poly Endpoints.
• Understanding and troubleshooting Crestron, Bi-Amp, Extron, 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio devices, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung.
• Advanced technical knowledge of how-to setup, install, troubleshoot, and connect audio visual equipment including cameras, microphones, projectors, and monitors.
• Schedule, setup, and disconnect video conferences for internal and external meetings.
• Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
• Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
• Follow defined processes and ensure that the processes are adhered to by the team.
• Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
• Maintain currency and provide recommendations for new technologies.
• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
• Process service requests within the Video and Event Services area.
• Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
• Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
• Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.
• Create internal and end-user documentation for supported architecture and operations.
• Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
• Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
• Conduct equipment audits, as necessary.
• Must be a self-starter with the ability to work independently and as part of a team.
• Manage multiple deadlines and prioritize projects accordingly.
• Mentoring/Training team members.
• Extensive experience with MS Office including Visio.