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Form of workJob Description
The Operations Technician 3 will be front-line customer and equipment services focusing on functionality, installation, configuration, maintenance, and operations of IP (data/voice).
What you will do:
- Installation, configuration, operation and maintenance of IP (data/voice) and telecom
communications equipment, including associated DNS/DHCP configuration - Use of IP and telecom communications testing equipment
- Use of software and hardware tools to identify and diagnose network status and problems
- Conducting complex network monitoring, equipment installation and maintenance
activities - Testing and turn-up of new circuits and/or equipment, including cross-connects and any
other wiring - Troubleshooting and repair of complex IP (data/voice) and telecom communications
equipment hardware or configuration issues, within defined service level agreement
periods - Direct customer interface on install and repair requests related to new equipment installs
and overall functionality of IP (data/voice) and telecom communications equipment - Documentation of all activities per defined procedures
- Prepare daily documentation as required to status and close install and repair requests
- Mentoring/Training/Coaching of less experienced employees
- Follow CenturyLink Processes and procedures to support custom configuration windows
and network augments of VLANS, Routes, MPLS, and Firewall configurations for the
SoA Data Center - Maintain excellent Visio documentation skills
Requirements:
- MACD work experience with Avaya and/or Nortel PBX systems
- Associate degree in Engineering, Electronics, Software, or Networks; or a related
technical or vocational education or equivalent experience - Eight or more years experience in a data network and/or telecom environment
- 5+ years experience working on complex assignments in IP communications (data/voice)
and telecom equipment installation, operation, and maintenance activities - Hands on experience with the following:
- Cisco Unified Communications System configuration and management, including
Call Manager, Unity, IPCC, HUCS, Avaya, CER - Nortel BCM, Nortel Succession, Mitel
- Cisco Layer 2 3 switch and router configuration and management
- Layer 2 and Layer 3 VLAN configuration and management
- Routing Protocols
- FWSMs and ASA
- Isolation of network outage causes and service restorations
- Cisco Unified Communications System configuration and management, including
- 2+ years experience in the operation and maintenance of Cisco switches and routers
- Experience with IP/Telecom testing equipment
- Strong customer service and documentation skills
- Valid Driver’s License and Satisfactory Driving Record
- Must be able to lift or move up to 50+ pounds
- Must be able to work off hours, on call and during holidays
- The ability to understand and communicate using technical concepts, practices and
terminology - The ability to self-manage responsibilities in order to achieve daily results
- The ability to navigate, understand, and implement actions within Cisco IOS, Avaya IOS
and other technologies
You'll really impress us with:
- Cisco CCNA or CCNP certification a plus
- BICSI certification a plus
- Experience working in a team-oriented, collaborative environment
- Experience in a higher education environment
- Experience provisioning Cisco Call Manager
- Experience managing customer request via email / telephonically while keeping the
queue at manageable levels - Experience with inspectors and leaders of the construction, MACD, and billing activities
for customer
Work Environment:
- Wear appropriate safety equipment and follow company safety procedures
- Work independently and with other team members to complete job assignments and meet
deadlines - Perform clean up, work with power, lift boxes and equipment
- Work on ladders / lifts
- Maintain a Valid Driver’s License
- Drive and maintain a rental or company vehicle
- Frequent driving / work out of doors in all types of weather
