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Form of workJob Description
Job Description:
Pay Range $45hr - $50hr
Pay Range $45hr - $50hr
- Adhering to SLAs.
- Mentoring / Training Team Members.
- Handling high priority tickets / requests.
- Perform root cause analysis.
- Troubleshooting technical issues.
- Defining processes and ensuring that the processes are adhered to.
- Oversees and is responsible for successful completion of Installation, configuration and migration.
- Ensure maximum uptime according to the SLA.
- Understanding of Multi-geo support environment.
- Improves and maintains customer and employee satisfaction.
- Suggests new technologies and design changes.
- Monitoring and maintaining SLA requirements by the team members.
- Testing / Auditing/processes as required from time to time.
- Identify Skill gaps and plan for training / knowledge updating.
- Router - Cisco.
- Switch Cisco and Arista.
- Meraki Cisco.
- WLAN Cisco.
- WLAN Appliance Cisco and Aruba.
- IPAM - Infoblox.
- WAN Optimizer - Riverbed.
- Packetshaper - Bluecoat.
- Terminal Server - Ion systems.
- Load Balancer - F5.
- SDWAN.
- Min 8+ years of Network administration experience in large enterprise environment.
- Should have Cisco and other industry standard networking certifications.
- Extensive experience in System Fault Tolerance, Networking Designing, Business continuity and Disaster recovery.
- Expertise in the analysis, implementation, troubleshooting & documentation of LAN/WAN architecture and good experience on IP services.
- Excellent communication and conversation skills (Verbal and Written).
- Experience in representation in Change Advisory Board (CAB) meetings.
- In depth understand and troubleshooting skills for data centers Technologies (vPC, VDC, OTV, FEX).
- Excellent hands-on experience on Cisco device (Routers Switches l2/l3) Excellent hands-on on Cisco.
- Excellent hands-on in Cisco WLC/Access point.
- Should have excellent knowledge of installing and troubleshooting Meraki Wi-Fi networks.
- Handling escalated troubleshooting calls related with Routing, Switching, Wireless, Meraki & VPN.
- Excellent hands-on experience on Cisco Nexus 9K/7K/5K/2K Series of switches.
- Excellent hands-on experience on Wireless LAN technologies Cisco and Aruba.
- Excellent hands-on experience on WAN Acceleration/optimization Riverbed.
- Network Management tools SolarWinds, HPNNMi or Client.
- Application Load balancers F5 Big IP LTM/GTM or Citrix NetScaler.
- Hands-on experience of implementing & Troubleshoot of Infoblox solutions such as IPAM/DHCP/DNS/vDiscovery.
- Hands on Experience on DHCP scope creation, DHCP option management understanding about servers, and windows platform.
- Should have Experience in designing POA for complex Change/Project.
- Knowledge in preparing RFO, RCA's, documentation, Knowledge Bank.
- Experience in AWS or AZURE or any cloud technologies will be an added advantage.
- Excellent communication and conversation skills (Verbal and Written).
- Good documentation skills.
- Should have excellent customer handling skills.
- Able to handle high pressure situations.
- High level of acceptance.
- ITIL v3.
- CCNA-R&S or equivalent associate.
- CISSP, CISM, CCSP.
- OEM specific certifications (Cisco, Palo Alto, IBM, Azure, AWS etc).
