Noc Engineer

NOC engineers perform a highly diverse range of duties within our NOC serving our customers in a timely, cooperative, and professional manner. They interact frequently with vendor technical support, Telco service companies, and end-customer technical teams which requires clear and concise communications. NOC engineers work in partnership with our internal engineering team to transition new sites and devices into our NOC support center and will maintain a good overall understanding of the client systems and networks.
PRIMARY RESPONSIBILITIES

• Incident Management: Receive incidents (via ticket system, direct investigation, phone calls, or emails) and conduct initial triage, engage OEM vendor support as needed. Drive resolution of all tickets.
• Reporting: Assist in compiling recommendations on devices, including report of prioritized EOL/EOS devices, systems, and upgrade planning.
• Change Management: Adhere to established change control procedures, provide recommendations on updates enhancements to this procedure as needed.
• Capacity Management: Assist in compiling performance information including analysis of network, hardware, software utilization.
• Acknowledge and adhere to NDS information security program policies and practices as well as accountable for all information security responsibilities specific to this role as defined in the program.

EDUCATIONAL OR CERTIFICATION REQUIREMENTS

• Associate degree in information technology, computing or other relevant area of study or equivalent work experience
• Cisco Certifications: CCNA, CCVP or CCNP/DP are desired

PREVIOUS GENERAL WORK EXPERIENCE

• 2+ years previous technical support experience.
• Previous experience interfacing with external clients.
• Previous experience in incident ticket management system.

BUSINESS SKILLS REQUIRED

• Work well in a busy team, being quick to learn and able to deal with a wide range of issues .
• Strong analytical skills and able to collate and interpret data from various sources to assist in making business decisions.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Ability to multi-task and prioritize work appropriately.
• Good self-awareness - understanding skill/knowledge and when to escalate.
• Actively seeks out tasks that help develop skills and knowledge.
• Ability to work on own initiative.
• Actively seeks ways of improving existing systems and processes.
• 'Can do' attitude. Flexible and adaptable approach to problem solving.
• Professional, cooperative, consultative, and diplomatic approach with direct team and other functional teams - effective working relationships with other teams to work through resolutions.
• Clear, concise communication with internal teams and client.
• Diligence and attention to detail
• Flexible and adaptable approach to problem solving.
• Intermediate skills with Microsoft suite

TECHNICAL EXPERTISE REQUIRED

• Cisco Certifications: CCNA, CCVP or CCNP/DP are desired.
• Hands-on experience with networking devices and/or applications is required.
• 2+ years of network diagnostic experience
• Knowledge of the OSI model, wireless, switching and internet routing technologies
• Working knowledge of network monitoring tools and protocols
• Working knowledge of analyzing system and network performance using monitoring and graphical data
• Specific Hardware/Software Knowledge: Cisco LAN/WLAN as defined in the final SOW.

The estimated base salary range for this job is $45,000-$65,000. The range represents a good faith estimate of the range that NDS reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
We expect all employees to continue developing their careers through performance and study. In return, we strive to provide a strong, long-term career path that provides both financial and professional rewards.
If this doesn't sound like the right opportunity for you, but you know someone who is qualified to join this team, please forward this information to them today!
KEYWORDS
Cisco Wireless LAN Controllers (WLC), Cisco Catalyst Switches (385x, 9200, 9300, 9400), Cisco ISE, Cisco Prime Infrastructure (PI), Cisco DNA Center (DNAC), Cisco Next Generation Firewall (FPR), IPv4, IPv6, BGP, STP, Campus Network Design
ABOUT NETWORK DATA SYSTEMS
Network Data Systems (NDS), founded in 1997, is a proven leader as an IT Professional Services and Managed Services provider. We are a privately-owned company with 85%+ of our revenue from IT managed and professional services (not hardware) which means our people are the core of our business and success. The company, and our success, has been built on integrity and values to deliver high satisfaction to our employees and customers.
Services we provide include assessment, transformation, staff augmentation and managed services to enterprise and mid-market companies in the US and most-of-world markets. Network Data Systems also supports our customers with re-sale services of major IT manufacturers like Cisco, Juniper and Aruba/HPE and other providers. Many of our clients are Fortune 500 companies with complex systems, multi-national workforces, and challenging integration issues. They depend on us as a partner to have the technical know-how to pull it all together, design a smart and solid solution, and execute according to plan.
Our Remote Managed Services provides proactive monitoring and management services, 24x7x365. Our Network Operations Center (NOC) is 100% US based supporting customers premise based, cloud and hybrid IT technologies to include but not limited to: Local Area Network (LAN), Wireless, Wide Area Network (WAN), Software Defined Network (SDWAN), Unified Communications & Collaborations (UC) and Data Center Services. Our customers span multiple verticals to include Healthcare, Financial Services, Retail, Manufacturing, Education, Service Providers, and State and Federal Governments.
Network Data Systems holds major industry certifications with Cisco as Gold and Master Managed Services Partner, Aruba Gold Certified Partner, Juniper Elite Certified Partner, Microsoft Gold Partner, and other manufacturer certifications. Network Data Systems is ISO 27001 and ISO 27701 Certificated for security and privacy.
NOC engineers perform a highly diverse range of duties within our NOC serving our customers in a timely, cooperative, and professional manner. They interact frequently with vendor technical support, Telco service companies, and end-customer technical teams which requires clear and concise communications. NOC engineers work in partnership with our internal engineering team to transition new sites and devices into our NOC support center and will maintain a good overall understanding of the client systems and networks.
PRIMARY RESPONSIBILITIES

• Incident Management: Receive incidents (via ticket system, direct investigation, phone calls, or emails) and conduct initial triage, engage OEM vendor support as needed. Drive resolution of all tickets.
• Reporting: Assist in compiling recommendations on devices, including report of prioritized EOL/EOS devices, systems, and upgrade planning.
• Change Management: Adhere to established change control procedures, provide recommendations on updates enhancements to this procedure as needed.
• Capacity Management: Assist in compiling performance information including analysis of network, hardware, software utilization.
• Acknowledge and adhere to NDS information security program policies and practices as well as accountable for all information security responsibilities specific to this role as defined in the program.

EDUCATIONAL OR CERTIFICATION REQUIREMENTS

• Associate degree in information technology, computing or other relevant area of study or equivalent work experience
• Cisco Certifications: CCNA, CCVP or CCNP/DP are desired

PREVIOUS GENERAL WORK EXPERIENCE

• 2+ years previous technical support experience.
• Previous experience interfacing with external clients.
• Previous experience in incident ticket management system.

BUSINESS SKILLS REQUIRED

• Work well in a busy team, being quick to learn and able to deal with a wide range of issues .
• Strong analytical skills and able to collate and interpret data from various sources to assist in making business decisions.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Ability to multi-task and prioritize work appropriately.
• Good self-awareness - understanding skill/knowledge and when to escalate.
• Actively seeks out tasks that help develop skills and knowledge.
• Ability to work on own initiative.
• Actively seeks ways of improving existing systems and processes.
• 'Can do' attitude. Flexible and adaptable approach to problem solving.
• Professional, cooperative, consultative, and diplomatic approach with direct team and other functional teams - effective working relationships with other teams to work through resolutions.
• Clear, concise communication with internal teams and client.
• Diligence and attention to detail
• Flexible and adaptable approach to problem solving.
• Intermediate skills with Microsoft suite

TECHNICAL EXPERTISE REQUIRED

• Cisco Certifications: CCNA, CCVP or CCNP/DP are desired.
• Hands-on experience with networking devices and/or applications is required.
• 2+ years of network diagnostic experience
• Knowledge of the OSI model, wireless, switching and internet routing technologies
• Working knowledge of network monitoring tools and protocols
• Working knowledge of analyzing system and network performance using monitoring and graphical data
• Specific Hardware/Software Knowledge: Cisco LAN/WLAN as defined in the final SOW.

The estimated base salary range for this job is $45,000-$65,000. The range represents a good faith estimate of the range that NDS reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
We expect all employees to continue developing their careers through performance and study. In return, we strive to provide a strong, long-term career path that provides both financial and professional rewards.
If this doesn't sound like the right opportunity for you, but you know someone who is qualified to join this team, please forward this information to them today!
KEYWORDS
Cisco Wireless LAN Controllers (WLC), Cisco Catalyst Switches (385x, 9200, 9300, 9400), Cisco ISE, Cisco Prime Infrastructure (PI), Cisco DNA Center (DNAC), Cisco Next Generation Firewall (FPR), IPv4, IPv6, BGP, STP, Campus Network Design
ABOUT NETWORK DATA SYSTEMS
Network Data Systems (NDS), founded in 1997, is a proven leader as an IT Professional Services and Managed Services provider. We are a privately-owned company with 85%+ of our revenue from IT managed and professional services (not hardware) which means our people are the core of our business and success. The company, and our success, has been built on integrity and values to deliver high satisfaction to our employees and customers.
Services we provide include assessment, transformation, staff augmentation and managed services to enterprise and mid-market companies in the US and most-of-world markets. Network Data Systems also supports our customers with re-sale services of major IT manufacturers like Cisco, Juniper and Aruba/HPE and other providers. Many of our clients are Fortune 500 companies with complex systems, multi-national workforces, and challenging integration issues. They depend on us as a partner to have the technical know-how to pull it all together, design a smart and solid solution, and execute according to plan.
Our Remote Managed Services provides proactive monitoring and management services, 24x7x365. Our Network Operations Center (NOC) is 100% US based supporting customers premise based, cloud and hybrid IT technologies to include but not limited to: Local Area Network (LAN), Wireless, Wide Area Network (WAN), Software Defined Network (SDWAN), Unified Communications & Collaborations (UC) and Data Center Services. Our customers span multiple verticals to include Healthcare, Financial Services, Retail, Manufacturing, Education, Service Providers, and State and Federal Governments.
Network Data Systems holds major industry certifications with Cisco as Gold and Master Managed Services Partner, Aruba Gold Certified Partner, Juniper Elite Certified Partner, Microsoft Gold Partner, and other manufacturer certifications. Network Data Systems is ISO 27001 and ISO 27701 Certificated for security and privacy.