Essential Duties and Responsibilities
- Helps monitor and maintain systems hardware and software, including servers, peripherals, network nodes, terminals and wiring, backups, etc., and seeks to optimize their utilization and performance.
- Applies/installs upgrades, patches, new applications, and new equipment as directed.
- Provides technical support and guidance to users of all company systems.
- Installs and maintains business equipment as needed including: workstations, printers, phones, scanners, fax machines, security equipment, etc.
- Develops, installs, and tests new network hardware and software releases, system upgrades, evaluates and installs patches and resolves software related problems.
- Monitors systems activities and fine tunes system parameters and configuration to optimize performance and ensure security of systems.
- Installing, configuring, and supporting network equipment including routers, proxy servers, switches, DNS and DHCP
- Maintains documentation of network configurations and cabling layouts.
- Participates with the rest of the IT Operations Team in the execution of special projects as needed.
- Performs other duties as assigned by the IT Operations Manager.
Additional Technical Responsibilities
- 3 years of related experience
- Associate’s degree or equivalent experience, preferred
- VMware vCenter support and administration
- VMware ESXi support and administration
- Administration of Palo Alto firewalls
- Administration of Cisco Meraki switches
- Microsoft Windows Server support and administration
- Customer audits, security audits, compliance audits, critical IT changes (document storage policies, network application vulnerability fixes, IT recommendations)
- Familiar with SOC Type 1 and SOC Type 2 audits
- Helps monitor and maintain systems hardware and software, including servers, peripherals, network nodes, terminals and wiring, backups, etc., and seeks to optimize their utilization and performance.
- Provides technical support and guidance to users of all company systems.
- Installs and maintains business equipment as needed including: workstations, printers, phones, scanners, fax machines, security equipment, etc.
- Maintains documentation of network configurations and cabling layouts.
- Participates with the rest of the IT Operations Team in the execution of special projects as needed.
Reasoning Ability
Ability to interpret a variety of instructions furnished in written, oral, or diagram form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.