Network Administrator

Salary: $28.03 - $35.81 Hourly
Location : Battle Creek, MI
Job Type: Full-Time
Job Number: 2024-00018
Department: Administrative Services
Opening Date: 02/29/2024
Bargaining Unit: NON-UNION
Job Summary
Under the general direction of the Systems Operations Manager for the Information Technology Department (IT), performs duties in support of the overall administration of County's networked computer systems including, but not limited to, hardware and software installation, system security, and regular maintenance. Instrumental in configuring, maintaining, and optimizing network systems to ensure seamless operation and maximum uptime for the organization.
Primary Duties & Responsibilities

• Design, install, and configure network hardware and software, including switches and firewalls.
• Implement and enforce network security measures, leveraging firewalls, IPSec VPNs, and intrusion detection/prevention systems (IDS/IPS).
• Troubleshoot network connectivity issues, performance bottlenecks, and security vulnerabilities.
• Monitor network health and proactively identify potential problems.
• Collaborate with IT team members on network expansion, upgrade projects, and system improvements.
• Develop and maintain comprehensive network documentation, including diagrams, configurations, and procedures.
• Administers the network system applications, including Microsoft 365, On-line Exchange, OneDrive, SharePoint, and associated applications. Assists with Microsoft System Center Configuration management, including application delivery and patch management.
• Researches, examines, develops, and evaluates programs and systems to implement or improve processes and requirements. Researches and presents options to improve efficiencies in completing activities.
• Leads root cause analysis activities to successfully identify problems and develop solutions.
• Performs component repair or replacement of serviceable hardware items.
• Develops, recommends, and implements new or improved methods for efficient management and protection of information technology resources.
• Reviews and resolves known cyber-security threats and maintains a high level of threat protection by applying security patches, hot fixes, and patch roll-ups in a timely manner.
• Works with developers and vendors to maintain, support and upgrade network infrastructure, software, and protections for network system applications.
• Responds to the needs and questions of system users concerning their access to resources on the network and the operation of various network programs.
• Provides training and instruction to support end-users of County computer systems.
• Serves as the primary liaison between the County IT Department and various County departments during network related projects and implementations.
• Assists County departments in the identification of technology needs and recommends/implements solutions.
• Performs other duties as assigned.

Qualifications

• The job requires knowledge such as that is normally acquired through the completion of a bachelor's degree in Computer Science or related field.
• Three to five years of experience working in in the information technology field is required, preferably working in a complex multi-platform environment.
• A thorough understanding of information technology issues required. A comprehensive understanding of the inter-workings of network administration is preferred.
• Possess a strong understanding of network infrastructure, security protocols, and troubleshooting methodologies.
• Excellent communication and interpersonal skills necessary to provide courteous and accurate support.
• Knowledge of the following preferred:
  • Management and reporting of data
  • Report writing
  • General SQL functions
  • Fundamentals of Windows operating systems
  • Basic PC and peripherals hardware
  • Desktop and cloud-based applications, such as MS Office

Ability to frequently multi-task and handle simultaneous projects requiring concentration and attention to detail with occasional distractions due to people and/or telephone calls.

Interpersonal skills necessary to provide excellent customer service to the public, vendors, and all levels of County personnel. Strong writing and grammar skills are also required.

Ability to utilize proper discretion when handling sensitive issues and/or confidential information.

Physical ability to occasionally lift, carry, and transport items weighing up to 50 pounds.

Possession of a valid Michigan driver's license and an acceptable driving record.

Supplemental Information
Working Conditions

• Normal office environment with little, if any, discomfort due to heat or cold.
• Occasional travel between Calhoun County locations is required.
• Periodic intermittent or cyclical work pressures are frequently experienced.
• Extended workdays (beyond eight hours/day and weekends) are occasionally required. Must also participate in an on-call rotation schedule.

Calhoun County's benefits package offers flexibility, choice, and value. It is an attractive component of our employees total compensation package. At Calhoun County, we know that good benefit plans are important to employees and their families. We're committed to providing employees with access to a wide range of information and tools so they can stay informed and make the most of their Calhoun County flexible benefit package.
What benefits does Calhoun County offer its full time employees?
Medical: Blue Cross/Blue Shield of Michigan with 3 Different Flexible Benefit Plan Options ()
Dental: 100% Employer Paid through Delta Dental ()
Vision: 100% Employer Paid through BCBSM Vision Services Plan (VSP) ()
Employee Health & Wellness Center (Premise Health): Most Services 100% Employer Paid (More information)
Life Insurance: 100% Employer Paid for Basic Life & AD&D
Short Term Disability: 100% Employer Paid for 67% Wage Loss Benefits up to 26 Weeks
Retirement: Employer 401(k) Match Program Up to 7% of Employee Contribution (More information)
Employee Assistance Program (EAP): 100% Employer Paid Through Bronson HelpNet ()
Flexible Scheduling & Telecommuting Options Depending on Position & Department
Paid Time Off:

• Start through fourth years - 144 Hours (3.6 weeks based on 40-hour work week)
• Fifth through ninth years - 184 Hours (4.6 weeks)
• Tenth through fourteenth years - 224 Hours (5.6 weeks)
• Fifteen and Subsequent years - 264 Hours (6.6 weeks)

(amounts & distribution may vary slightly by union contract, policy, and/or defined work week)
Paid Holidays: 14 Paid Holidays Throughout the Year
Additional Voluntary Benefits:

• Term Life Insurance (above Employer Paid Plan)
• Critical Illness & Accident Insurance
• Long Term Disability Wage Loss Benefits
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Wellness Program
• Perks Program (discounts at local merchants for being a County employee)