Network Systems Administrator

Title: Network and Systems Administrator

Essential Functions:

• Maintain POS databases, configurations, and assist with implementation of new POS venues.
• Assists departments in carrying out various point-of-sale inquiries and requests.
• Supports each restaurant and the corporate office’s surveillance and digital menu board maintenance needs as well as the internal networking and computing systems.
• Maintains menu pricing accuracy across all platforms (POS, internal costing spreadsheets, menu boards and online menus).
• Acts as liaison between organization and third-party IT administrator to support team's needs.
• Tracks inquiries submitted to third party IT administrator and takes appropriate action as needed.
• Database entry: Perform daily add, change, and delete requests. Routinely enter and modify data, such as menu items, discounts, taxes, employee information, etc.
• Troubleshoots visually and remotely to determine root-cause analysis.
• Maintains monthly food (prep) cost trackers.
• Routinely monitor, track, and correct system anomalies.
• Ability to communicate with a broad range of people effectively and confidently.
• Performs all duties in compliance with internal procedures and brings system issues to the attention of management.
• Performs other related duties as required and/or assigned.

Skills and Qualifications:

Organization/Prioritization, Time Management, Data Entry Skills, General Math Skills, Analyzing Information, Attention to Detail, Thoroughness, Reporting/Research Results, Verbal and Written Communication Proficiency, Ethical Conduct, High Integrity, Confidentiality, Personal Responsibility, Accountability, Initiative, Accuracy, Follow Up/Through Skills, Dependability, Problem-Solving Skills, Positive Attitude, Teamwork Oriented, Self-Motivated, Independent Judgement, Creativity, Resourcefulness

Preferred Knowledge:

• Oracle Micros Simphony
• AppSuite
• OLO Rails
• Cisco Unified Communications Manager, Unity, Expressways
• Cisco Switching & Routing
• Cisco Unified Computing Systems
• Dell Servers
• HP Servers
• Sophos Firewalls
• Microsoft Windows Server 2008+ (Active Directory and File Services)
• Microsoft Windows 7+
• macOS
• Microsoft 365, Office 365 (Azure AD, Exchange, Teams, PowerBI)
• Thomson Reuters Software (CS Suite)

General Requirements:

• Ability to maintain confidentiality.
• Technical savvy.
• Strong knowledge and understanding of POS and restaurant processes and procedures.
• Good PC competency such as the ability to use Microsoft Office Suite and other related software, to include Outlook, Word, Teams, Excel, Publisher, PowerPoint, Social Media, Internet Research, 10-key, and willingness and ability to learn new systems.
• Excellent listening and communication skills.
• Professional behavior that contributes to creating an environment of respect and professionalism.
• Effective organizational and time management skills; works well under pressure and able to manage multiple priorities, completing tasks/projects in a timely fashion.
• Ability to work at a fast pace and in an effective manner.
• Flexible and adept to varying and changing demands.
• Effective and friendly interpersonal communication and interpersonal skills with internal and external customers.
• Prepare special reports/assist on special projects as needed or requested.

Work Environment:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, shredders, fax machines, calculators and filing cabinets as well as other equipment when necessary.

Physical or Environmental Demands:

The physical demands described here are representative of those that that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodation.

Office positions require sedentary sitting. Position may require constant, frequent, or occasional: standing, walking, lifting, sitting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, grasping, feeling, talking, hearing, repetitive motions, eye/hand/foot coordination. Must be able to lift to 50lbs.

Position Type and Expected Hours of Work:

This is an exempt position. Typical days and hours of work for this position are Monday-Sunday varying hours between 7am-10pm. On call required at times. Other days/hours required as needed or assigned, including holidays.

Required Education and Experience:

A directly relevant associate degree OR A minimum of four years of related experience

Travel:

Up to 50%

Other Responsibilities:

Assist with other office clerical functions including other assigned office duties in other areas of the department and/or company as needed or assigned

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• On call

Work Location: In person