National Accounts Receivable Specialist

As the National Accounts Receivable Specialist, you will be responsible for proactively managing delinquent customers within assigned collection coded groups and/or National Accounts. You will ensure customers pay freight charges within Company credit terms. You will also contact delinquent accounts via telephone, email, or conference calls and identify root causes for non-payment in a professional and tactful manner. To excel in this role, you must have strong written, verbal, and interpersonal communication skills.

Contact all delinquent accounts by telephone and/or email each month and obtain commitment for payment. Apply telephone and/or email collection skills to accomplish payment or problem identification and resolution. Work on customer portals or pay agent web portals for payment info and/or status. Utilize online resources to obtain company information as needed and maintain and update all customer contact information. Update and maintain collection system notes, documenting all collection efforts and problem resolutions. Identify and determine core problems without direct supervision and consistently follow up on all accounts. Strive to establish effective communications and working relationships with customers as well as National Account Managers. Compile written communication for internal and external customers while abiding by email etiquette guidelines set forth by the Company. Serve as a liaison between internal and external customers to include Sales, Customer Service, Traffic, Pricing, etc. Prepare complete, detailed, instructional routing slips to customer service and audit freight bills for accuracy as needed. Provide weekly and monthly updates to management as requested and/or required. Schedule and maintain conference calls with internal and external customers as needed. Work with National Sales to ensure the Company has up to date location listings. Provide National Account Managers information for their assigned accounts regarding account status, core problems, disputes, delinquency, and any additional information that needs to be addressed during the National Account Manager’s visit with the customer. Work on special projects assigned by management. Responsible for making shared decisions regarding starting the Final Notice process.

For this role, a High School Diploma or GED is required. We also require 2 years of financial analysis experience in lieu of an Associate or Bachelor’s Degree. We prefer you have an Associate Degree and previous experience in the transportation industry.

Work Shift

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