National Account Manager-Cox Communities

Company:
Cox Communications, Inc.
Job Family Group:
Sales
Job Profile:
MDU National Account Manager - CCI
Management Level:
Manager - Non People Leader
Travel %:
Yes, 15% of the time
Work Shift:
Day (United States of America)
Job Description:
National Account Manager - Cox Communities
Cox Communications is seeking a National Account Manager. As the National Account Manager, you will play a pivotal role in the creation and implementation of companywide sales and marketing strategies to drive sales and revenue with Cox's IoT solutions across all potential large MDU Portfolio customers through leadership and system collaboration, evaluation of frontline needs, packaging products, and owning the customer experience throughout the sales process.
The National Account Manager is responsible for developing, implementing, and measuring Multi Dwelling Unit (MDU) resident IoT solutions sales strategies and goals designed to retain/improve customer loyalty and grow market share for all products and increase revenue in large MDU portfolios. Responsible for overall companywide leadership, management, and performance of MDU National Portfolio Accounts to retain and generate revenue through the establishment of long-term relationships with builders, developers, property owners, managers, and on-site personnel.
Cox Communities is the division of Cox that delivers solutions, value, and trust for MDU & SFU owners, managers, developers, and residents within their communities. The Cox Communities team acts as their client's trusted advisor by supporting them in reaching their business goals of optimizing rents, occupancy, and future proofing their properties.
What You'll Do

• Responsible for selling Cox's IoT solutions within our national relationships and assigned customers; identifying opportunities to maintain and grow revenue to meet business objectives.
• Responsible for the account revenue base and identifies the appropriate course of action needed to protect and grow it.
• Defines and implements the wholesale account strategy for assigned national strategic accounts; collaborates with the broader team to execute plans and tactics. Account strategy includes the establishment of Executive Account briefings, show/event presence, and driving of media/PR visibility.
• Provides leadership, vision, and initially, dotted line development for the account executives establishing relationships with National Account customers locally for the purpose of satisfying customers and exceeding company revenue objectives.
• Helps set objectives for Account Executives to ensure achievement of National Account Strategy goals by monitoring performance, providing training, feedback, coaching, counseling, and evaluating performance.
• Cultivates executive-level relationships within customer's organization, develops and delivers presentations as needed.
• Supports and leads competitive field efforts through the implementation of acquisition and win-back tactics as directed. Proactively identifies strategies and plans to address competitor activity in a very fluid, competitive market. Remains current on competitor activities, pricing, and product offerings, negotiation offers to highlight CCI's competitive advantages.
• Partners closely with Field Sales and Business Operations on planning and budgeting for functions. Partners with Pricing and Marketing to finalize profitable target offers and specials for large MDU customers.
• Serves as primary contact and escalation point for assigned National Accounts ensuring timely resolution of issues, build out, product delivery and relationship strength.
• Analyzes Return on Investment of various business scenarios; ensures that decisions align with CCI's best interests. Develops business cases to support recommendations.
• Develops and administers sales plans including identification of objectives and action programs to achieve overall business goals. Conducts tactical planning, standardized reporting, and feedback on effectiveness of existing sales plans.
• Work with Product Management & Mgr., Large Customer MDU Marketing to improve experience and drive increased resident /property owner loyalty.
• Work across internal and external teams to develop strategies, identify best practices and recommend improvements to training, systems and processes.
• Develops strong relationships with C-level officers (internal and external customers)

What's In It For You
At Cox, we reward your hard work with meaningful benefits.
First, we offer a highly competitive compensation package (base salary + excellent commission plan rewarding strong performance), 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Who You Are
Minimum

• Bachelor's degree in a related discipline and 6years'experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field
• 5 years of business-to-business new business development experience.
• Experience with various Industry Events like NAHB IBS, BIAOC, BIASD, BIASC, HBACA, SNHBA.
• Strong executive presence with polished presentation and negotiation skills.
• Familiar with current Industry trends and competitive pressures
• Proven ability to collaborate with all affected internal teams.
• Demonstrated ability to build strong relationships and deal well with conflict.
• Exceptional verbal, written and presentation communication skills.
• Demonstrated leadership abilities.
• Proficiency in MS Excel, Word, PowerPoint and Outlook.
• Ability to maintain confidentiality.
• Excellent interpersonal, leadership, and collaborative.
• Experience in complex large customer negotiations and sales.

Preferred

• BA/BS degree in marketing/communications/business highly desired.
• Demonstrated ability to read and interpret business to business contracts.
• Good working knowledge of communications technologies
• 2 or more years of experience in a management role
• Experience in telecommunications industry desired

Join the Cox family of businesses and make your mark today!
About Us:
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.