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Form of workJob Description
Coury Hospitality is looking for a courageous and stoic leader to help guide our talented team of experience curators at downtown Oklahoma City's prestigious The National Hotel at First National Center! Coury is continuously growing and we are excited to place a well-rounded manager at this historic icon of Oklahoma!
The position is responsible for all aspects of operations of the hotel, from day-to-day staff management to guest and client relations. The General Manager provides leadership and strategic planning to all departments in support of service expectations, maximizing operations, and overall guest satisfaction to maximize full profitability.
Requirements:•Works closely and cooperatively with the Regional Vice President, Corporate Controller, Director of Sales and Marketing, and OKC Area Human Resources to develop annual hotel goals and action plans.
•Works with the hotel department managers and their department heads to establish goals and objectives that coordinate with the overall hotel-wide goals and objectives.
•Coordinates the operations and activities of the above departments to ensure synergy within the hotel to reach financial performance and guest satisfaction objectives.
•Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns.
•Assists the Corporate Controller in the development of the annual hotel operating budget.
•Monitors and maintains hotel financial performance within approved budgetary guidelines.
•Responsible for the profit performance of stated hotel departments.
•Responsible for overall hotel guest satisfaction, setting goals to achieve specific objectives.
•Responsible for the management of third-party vendors.
•Responsible for the overall resolution of guest problems or complaints.
•Works closely with Corporate President and Maintenance Manager to develop annual capital expenditure plans.
•Work closely with direct reports and the Corporate Controller to achieve all support services and related goals
Qualifications
Educational and Experience Requirements:
• Minimum five years’ experience as Director of Operations/Hotel Manager of a large four-star or four-diamond multi outlet convention property.
• Has managed/overseen both Food & Beverage & Rooms Division.
• Bachelor degree in Hospitality Management or related field preferred.
• Proven track record in the hotel industry demonstrating achievement of outstanding profit and guest service related goals..
