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Title: MVR Administrator
Location: Fountain Valley, CA, US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Summary
To receive and process motor vehicle records, develop and maintain vehicle administration documentation, and additional to perform additional tasks for the HMA Vehicle Administration department in a timely manner.
Day to Day Responsibilities
- Timely manages all driving records, including driver information input, point’s analysis, jurisdiction codes and problem solving in SAP Company Cars system
- Acts as liaison for HMA Legal, Human Resources, Vehicle Administration, and departments
- Creates driving-related disciplinary letters and conducts confidential/sensitive online counseling meetings with drivers
- Provides and sets up Automobile Operating Manual (AOM) training for our employee customers
- Provides AOM training to new Department Car Administrators and Regional Distribution members
- Develops and utilizes various ad hoc reports to monitor, control, track and resolve accuracy/time sensitive issues at NHQ and Regional locations
- Prepares Vehicle Administration purchase orders, accounting documents, wire transfers, and ensures payment of all invoices
- Answers phone and email inquiries from customers in a timely manner
- Supports the Sr. Manager with various ad hoc reports, trouble shooting, Policy & Procedure recommendations, audits and special projects as needed
- Coordinates and conducts Company Car Physical Inventory every two years on a specified Saturday
What you bring
- Knowledge retention - In order to provide the highest quality support to customers, the employee must be able to learn and memorize a large amount of information
- Detail oriented – The employee must be able to focus on the details of the conversation narrative in order to identify and isolate the real issue
- Organizational skills – The employee must be able to handle multiple tasks at once while attending to the customer’s needs
- Flexibility – The employee should be able to provide assistance to various types of customers. They should have the ability to focus on the warranty issues, provide solutions while maintaining a professional demeanor at all times and be open to change and to considerable variety in the workplace
- Friendly - Project a warm and friendly image, consistently maintain a positive demeanor
- Customer service focused - Must have the ability to stay calm in difficult situations. Must be able to gain and maintain control of customer conversations while providing world class customer service
- Speed - Must be fast and efficient. Must be able to work quickly without sacrificing the quality of their work
- Solutions oriented - Must be able to find workable solutions for any problems they might face
- Minimum 1-2 years of automotive administrative background is preferred
- Worked in an automotive/dealership and/or DMV environment for minimum of 12 months is preferred
- Working experience with automotive dealership operations processes or similar business is preferred
- High school diploma or General Equivalency Diploma (GED) is required
- Computer literacy, especially Microsoft Excel, Word, PowerPoint, Teams and Outlook is required
- Full professional proficiency in English is required
- Minimum professional proficiency in Spanish is preferred
- Knowledge of arithmetic (addition, subtraction, multiplication, division) and their applications are required
- Job requires analyzing information and using logic to address work-related issues and problems
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to:
- Call, video, email, message and communicate with dealers and co-workers
- Carry sizeable amounts of paper documents
- Organize and archive information both physical and electronic format
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
- On-site, client based office environment located in Fountain Valley, CA
- The noise level in the work environment is usually moderate
- Monday – Friday; one (1) shifts available to cover west coast tasks, with supplier and supervision coverage as follows:
- 8:00am PST to 5:00pm PST
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $19.00 to $21.00 hourly based on current experience.
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