Address
Form of workThe Role:Municipals Product Consultant.
The Team: The Municipals Client Success team is composed of experienced professionals. The clients you will be supporting are based across the US and are made up of Tier 1 to 3 clients who expect a high level of service. The team is collaborative, hard-working and are always willing to learn from their clients and each other. We value partnership, and its crucial you are a great teammate to be successful within our organization.
The Impact: Your contribution and dedication to your role is critical as you will have a direct impact on retention and business generation. You will be able to lead from the front and impact the future advancement of the business. In doing so you will get to learn your client's business and help clients satisfy or identify needs through current and new products. You will be a part of a global team dedicated to providing high quality client experiences.
What's in it for you:
• Working with a dynamic and global team, alongside numerous internal counterparts like Product Management, Client Support and Sales.
• Autonomy as an owner of a book of business, management of relationships and sourcing opportunities
• Professional and personal growth while supporting an evolving dynamic team.
Responsibilities:
• Proactively monitor live transactions to ensure application operability and user success
• Provide outstanding client service by assisting clients with deal management, service interruptions and/or production issues, user training, and general application usage
• Host client meetings to assist with training, product demos, and transactional support
• Produce scheduled and/or ad-hoc reporting deliverables in a timely and accurate fashion
• Partner with in-house Professional Services with client onboarding events to ensure proper training, user access and testing of production environments
• Compile daily operational reports to communicate the health of the business (i.e., volumes, risk exposure) to management
What We're Looking For:
• Interest in the Capital Markets and the financial markets
• Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele
• Exceptional interpersonal skills that encourage healthy dialogue and trusted client relationships
• Good organizational and time-management skills to adhere to deadlines and deliverables
• Ability to work independently while still interacting within an integrated team structure
Flexible Working (optional)
We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.
Grade/Level: 9
The Location: New York
Compensation/Benefits Information (This section is only applicable to US candidates):
S&P Global states that the anticipated base salary range for this position is $54.4k- $82.2k . Final base salary for this role will be based on the individual's geographical location as well as experience and qualifications for the role.
About Company Statement:
S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
The Team: The Municipals Client Success team is composed of experienced professionals. The clients you will be supporting are based across the US and are made up of Tier 1 to 3 clients who expect a high level of service. The team is collaborative, hard-working and are always willing to learn from their clients and each other. We value partnership, and its crucial you are a great teammate to be successful within our organization.
The Impact: Your contribution and dedication to your role is critical as you will have a direct impact on retention and business generation. You will be able to lead from the front and impact the future advancement of the business. In doing so you will get to learn your client's business and help clients satisfy or identify needs through current and new products. You will be a part of a global team dedicated to providing high quality client experiences.
What's in it for you:
• Working with a dynamic and global team, alongside numerous internal counterparts like Product Management, Client Support and Sales.
• Autonomy as an owner of a book of business, management of relationships and sourcing opportunities
• Professional and personal growth while supporting an evolving dynamic team.
Responsibilities:
• Proactively monitor live transactions to ensure application operability and user success
• Provide outstanding client service by assisting clients with deal management, service interruptions and/or production issues, user training, and general application usage
• Host client meetings to assist with training, product demos, and transactional support
• Produce scheduled and/or ad-hoc reporting deliverables in a timely and accurate fashion
• Partner with in-house Professional Services with client onboarding events to ensure proper training, user access and testing of production environments
• Compile daily operational reports to communicate the health of the business (i.e., volumes, risk exposure) to management
What We're Looking For:
• Interest in the Capital Markets and the financial markets
• Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele
• Exceptional interpersonal skills that encourage healthy dialogue and trusted client relationships
• Good organizational and time-management skills to adhere to deadlines and deliverables
• Ability to work independently while still interacting within an integrated team structure
Flexible Working (optional)
We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.
Grade/Level: 9
The Location: New York
Compensation/Benefits Information (This section is only applicable to US candidates):
S&P Global states that the anticipated base salary range for this position is $54.4k- $82.2k . Final base salary for this role will be based on the individual's geographical location as well as experience and qualifications for the role.
About Company Statement:
S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
