Multi-Site Healthcare Operations Manager (Hospital Services Administrator)

601 Hawaii St, El Segundo, California, 90245-4814, United States of America
Job Description

OUR IDEAL CANDIDATE IS LOOKING FOR GROWTH, LOVES AND THRIVES WITHIN OPERATIONS, HAS A HEART FOR LEADING PEOPLE, IS GREAT AT CULTIVATING AND GROWING RELATIONSHIPS (AS THIS ROLE DEALS DIRECTLY WITH HOSPITAL LEADERS, C-SUITE EXECUTIVES, BOARD MEMBERS, CLINICAL PROFESSIONALS, PHYSICIANS, NURSES, AND OF COURSE, PATIENTS).

Get ready to roll up your sleeves and have fun in the process. The Acute Dialysis Healthcare Services Administrator (aka HSA) role can be exceptionally rewarding and can also carry a unique set of challenges at DaVita. There’s a whole lot to manage and move forward as an HSA. You and your team have goals tied to quality and clinical outcomes, and you receive profit sharing bonuses based on meeting those goals.
You’re in charge. The four main areas you’re accountable for include:
Contract Management - Exceed expectations of our hospital partners.
HSAs adeptly manage the business aspects of our hospital partnerships. You are responsible for adhering to our contractual responsibilities and maintaining strong relationships with hospital administration and staff. You anticipate the hospital’s needs and ensure their satisfaction with our service.
Financial Management - Drive bottom line results.
Successful HSAs ensure the complete operation and performance of their clinic including all financial aspects. HSAs manage budgets, forecast expenses, communicate with vendors, order supplies, and ensure compliance with public health and safety standards.
Patient Care - Impact patient lives and deliver optimal clinical outcomes.
Success in an acute dialysis hospital setting is measured by how well patients respond to their dialysis treatments. The HSA is responsible for monitoring patient clinical outcomes utilizing DaVita’s quality metric in coordination with doctors, nurses and the interdisciplinary team.
Teamwork - Develop, mentor, and inspire a cohesive team.
Our best HSAs thrive when they build a team of clinicians to achieve optimal results. HSAs interview and hire, monitor compliance, conduct teammate evaluations, lead teammate satisfaction initiatives and incorporate Core Values within all aspects of the clinic.
You will also partner with Regional Operations Director to identify and address employee and patient concerns to drive towards regional goals and standards
You are ensuring patient care at all times, producing strong financial and clinical outcomes, and building strong, positive relationships with teammates, doctors and other vendors.
Follow the DaVita HSA Blog and you’ll find a window into the world of our HSAs.

The Shining Star in this role should have:

• Associate’s degree required; Bachelor’s degree in related area strongly preferred
• Minimum of 2 years’ experience required in management (healthcare, business, or military) or equivalent renal experience (nurse, dietitian, social worker, LPN, etc.) at discretion of DVP and/or ROD
• Current CPR certification required (or certification must be obtained within 60 days of hire or change in position)
• Other qualifications and combinations of skills may be considered at discretion of ROD and/or Divisional Vice President
• Proven ability to adeptly manage multiple priorities; a “gets stuff done” person
• Capacity to develop effective relationships at all levels of the organization and to influence positive outcomes
• Demonstrated ability to adapt, innovate and lead in an environment that moves at a rapid pace, where change is common
• Passion for making a difference in people’s lives
• Willingness to cover multiple locations which requires some local travel

The DaVita Village Difference

• Industry-leading patient care with clinical outcomes ranked above the national average.
• Dynamic leadership grounded in Core Values, Mission and clearly defined goals for you.
• Diverse, team-driven culture that thrives on fun and supports you.
• Commitment to developing and the chance to explore multiple career paths.
• Stability and strong financial results - 10 years of steady revenue growth.
• Performance-based compensation and rewards for your hard work.
• A commitment to the greater good: We are a community first, a company second.