Multi-Dwelling Unit (Mdu) Account Representative

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
RESPONSIBILITIES:

• Builds and maintains positive relationships with MDU property management and leasing staff and regularly follows up to ensure ALLO products and services are favorably presented to prospective tenants.
• Partners directly with MDU property manager/leasing staff in designated territories to drive maximum product penetration and revenue growth.
• Serves as a sales presence at community or company events as required, interacting with current and potential customers.
• Acquires and retains customers by using ALLO-trained skill sets, programming, and technical expertise, and makes the appropriate recommendations for services using consultative sales skills.
• Implements effective closing techniques to ensure sales goals are achieved.
• Serves as primary contact for MDU communities, maintaining sales literature supplies and/or any basic supplies.
• Through various networking tactics, identifies and contacts customers moving into MDU and makes sales presentations.
• Manages fast resolution of product and customer care issues across customer care, billing, and technical support as an escalation point of contact who is helpful to the customer and property staff and also to internal ALLO teams.
• Builds customer loyalty by effectively resolving any/all customer issues differentiating ALLO products from those of our competitors and communicating those differences effectively.
• Maintains client satisfaction and takes ownership throughout the sales cycle.
• Performs end-to-end order entry through provided technology.
• Performs basic installation processes for new customers, such as delivering, installing, and testing equipment for Cable, Internet, and Phone services.
• Creates and maintains successful interdepartmental relationships.
• Participates in team sales blitzes, conversions, and new releases; including weekend and evening sales events at assigned MDUs and in partnership with fellow Full Service Account Representatives at other complexes.
• Completes special projects and/or status reports as requested.
• Introduces, markets, and sells any new services.
• Upon move out or disconnect of services, pick up and return customer equipment.
• Updates and reports on all sales activities in assigned territories, nodes, or geographical areas.
• Conducts all business in an ethical manner, representing the ALLO values of Local, Exceptional, Honest, and Hassle-free.
• Attends and participates in all scheduled team meetings.
• Performs other duties as required.

EDUCATION:

• HS diploma, GED or relevant work experience

EXPERIENCE:

• 1 year of experience preferred in a related field (i.e. Marketing, Sales, Sales Operations, Customer Installation, Property Management, etc.)
• Experience in the telecommunications industry desired, installation experience a plus
• 1 - 2 years of proven Door-to-door/outside sales experience is highly preferred.

SKILLS / KNOWLEDGE / ABILITIES:

• Requires aptitude for technical concepts and light use of tools.
• Valid driver's license with a satisfactory driving record.
• Excellent interpersonal, presentation, and collaborative skills to work effectively with teams throughout the organization
• Ability to work independently to achieve set goals within a strategic plan.

People are our passion. At ALLO, we don't treat you like a number. You're a human being.
Get ready to plug into the perks at ALLO:

• Free ALLO Service: We'll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.
ALLO is a Drug Free and Tobacco Free Workplace.