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Form of workPOSITION SUMMARY:
Join the remarkable team at UW Health Northern Illinois!! As a division of UW Health, we offer patients local access to many world-class specialists right here in Rockford, Illinois and surrounding communities.
We are seeking an Operations Manager to:
- Join our world-class team of doctors, nurses and other health care professionals in providing everything from preventive health care to highly specialized programs.
- Provide quality care in a compassionate patient- and family- centered environment.
- Manage operations and the delivery of patient care within the Unit/Clinic. Formulate department goals, objectives and strategic plans that integrate the organization's values, service excellence philosophy and assure overall compliance with regulatory, safety, security, accrediting body and hospital standards.
- Monitor staff resource utilization, including preparing and reviewing daily staff schedules, addressing short term fluctuations and assigning daily work and/or patient assignments.
- Prepare and monitor department operating and capital budgets and analyze monthly variances.
- Oversee department staff education and performance evaluation process ensuring competence and compliance with department and hospital rules and regulations and human resources policies.
- Maintain an environment that promotes positive change strategies and individual growth.
- Monitor and evaluate operational, financial and clinical outcomes and customer satisfaction making appropriate structural changes and communicating issues which need to be addressed to management, staff and physicians.
- Work closely with physicians to establish and implement departmental mission, goals, strategic plans and objectives that support the Health System mission.
EDUCATION/TRAINING:
Bachelor's Degree required.
LICENSURE/CERTIFICATION:
N/A
EXPERIENCE/SKILLS/ABILITIES:
- At least three years management experience.
- Manages multiple clinics, higher percentage of encounters, staff, providers, operating expense budget and revenue.
- Excellent judgment, problem solving, and communication skills.
- Strong leadership, analytical and organizational skills.
- Knowledge of clinic operations and familiarity with principles of employee development.
- Familiarity with computer programs and system applications.
- Ability to effectively interact and communicate with all levels of staff within the organization and community.
- Successful completion of annual job specific competencies and skill verification tools required.
ADDITIONAL INFORMATION:
A division of UW Health, SwedishAmerican serving northern Illinois and southern Wisconsin communities--also a Magnet®-designated facility-- is dedicated to delivering high quality healthcare and strategies to keep our patients and their families well. In fact, quality drives all that we do. In recent years, our commitment to quality and excellence has resulted in more national awards for quality and preference than any other health system in northern Illinois.
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.
