AddressThe Product Manager, Lenovo Operations position involves being responsible for leading the activities surrounding the operational excellence and efficiencies, product development and management, as it relates to sales process, operations and enablement with a keen eye on financial success of various solutions and services offered while maintaining a high standard of quality and team leadership. This individual will be responsible for overseeing all aspects of our daily and long-term operations, ensuring efficiency, productivity, and developing streamlined processes and automation opportunities.
In this position you will work with a cross-functional team to remove obstacles allowing our PPM, sales, and partner teams to execute efficiently and effectively. In addition, this person will be a knowledgeable resource for industry trends, market opportunities, key customer and sales needs, and seek to uncover new growth opportunities.
Key Areas of Responsibility
- Develop, implement, and maintain operational procedures and best practices
- Analyze and improve operational workflows, including identifying areas for cost reduction and efficiency gains
- Channel support of programs as it relates to sales execution
- Maintain communications and contacts to collect and analyze technical, financial, and sales information for the offerings
- Market Analysis - Conduct market research and collect voice of the seller feedback and insights to specify user requirements for current and future offers
- Drive the Lenovo sales roadmap working with a cross-functional team
- Align offer development with IT – Lead the effort to collect and prioritize required enhancements and new functionality required within CDW IT systems to support enhancement to existing offers as well as changes and improvements required by IT systems to support new solutions
- Operationalize the sales process to ensure a smooth process form opportunity identification through placing the orders ensuring a good customer experience
- Build effective relationships between functional departments to ensure business alignment including but not limited to all services teams, marketing, supply chain, PPM, and sales
- Evangelize our Lenovo value and strategy to presales, sales and our end customers
- Be the main point of contact for presales feedback on the offerings including managing and maintaining the presales standard operating procedures, sales communities, and supporting materials such as sales wikis
- Collaborate with financial teams to develop financial P&L performance, forecasting, and ROI
- Plan, communicate, and execute product launch and end of life offering management for products and services that can no longer be supported
- Understanding of the product and ability to articulate in detail and at a high level depending on audience
- Work in conjunction with the Lenovo team to understand the channel strategy and then adapt and communicate CDW’s strategy changes to align with these changes
- Assisting PPM team with operational tasks like reporting, claiming, SKU creation and maintenance
- Ensure compliance with all relevant safety regulations and company policies
Education and/or Experience Qualifications
- Bachelor’s degree and 5 years of Sales/Marketing/Project Management experience, OR
- 9 years experience in Sales/Marketing/Project Management, OR
- 4 years of CDW PPM experience and 5 years experience in Sales/Marketing/Project Management
Required Qualifications
- Demonstrated knowledge of technology product offerings and solutions
- Proven record of successful project management and organizational skills
- Proven track record of successfully improving operational efficiency and productivity
- Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint
- Proficient with SalesForce and PowerBI
- Experience with sales productivity tools
- Excellent written and verbal communication skills with the ability to effectively communicate at all levels of the company including Senior Leadership
- Demonstrated ability to analyze data and conduct primary research
- Ability to multitask and be adaptable in a fast-changing environment.
- Strong understanding of the dynamics of cross-functional teams, with the ability to creatively problem solve.
- Demonstrated ability to work independently with little direction.
