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SalaryMarco’s Support Center IT team is seeking an MSIT Help Desk Specialist to deliver support to the users in our pizza stores and support center employees across the country. This individual will create and manage inbound user support requests and escalate support issues as needed within the IT Support Team/vendors. They will also serve as a front line support for the Vendor Support Specialists and will participate in an after hours/on-call support rotation schedule.
If you are passionate about people, pizza and thrive in a performance-driven culture, we want you on our team!
We’re looking for someone who:
- Is friendly and genuinely cares about the happiness of others
- Takes accountability for their actions and takes pride in their work
- Has a can-do attitude and asks “what else can I do?”
- Is a good teammate who provides—and values—honest feedback
Sound like you? Check out the responsibilities and requirements below and then fill out an application!
Primary responsibilities of this position include:
- Answer calls and emails from franchisees regarding issues with the system on topics including questions regarding reports, troubleshooting food cost issues in a store, setting up know employees, auditing stores sales, pulling information or reports and more.
- Manage website administration by adding or changing information listed for stores on website and mobile applications
- Responsible for creating and updating documentation that provides critical information about enterprise and infrastructure practices.
- Participate in various technology projects which support business operations or infrastructure enhancements.
- Provide training through webinars to franchisees and store personal on use of POS and related systems as required
- This position also provides support by performing ad hoc, and routine data pulls to be used in various analyses and reports
Job Requirements include:
- High school graduate or equivalent experience
- 3-5 years of experience with POS systems or equivalent IT experience
- 2 years’ experience on supporting Windows Server, Windows Domain, and Windows OS 7/10 Desktops, and MS Office Suite of products
- Experience working in a support request ticketing system and managing/prioritizing workload and multiple support requests
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