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Form of workJob Description
We are searching for a polished and experienced Senior Client Support Analyst ready to join our service-centricClient Supportteam catering to our large institution clients that utilize our low latency proprietary trading platform. If you are a self-starter, love to problem solve, thrive and contribute to a growing team, then you have come to the right place. The Client Support Analyst is a full-time exempt position reporting to our Head of Desk Support.
WHAT YOU WILL DO
- Provide level 1 and 2 trade, system and integration support at the direction of the Client Support manager. Such responsibilities include, but are not limited to:
- First-level and second-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications
- Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms
- Troubleshoot system and client connectivity issues
- Investigate order routing issues between SpiderRock and multiple execution brokers
- Perform QA of internal trading tools, algorithms and risk applications and document as needed
- Assist in client-onboarding and account creation
- Work closely with our Enterprise Operations, Sales/Business Development and Development teams
- Train new Support Analysts and lead support team efforts
WHAT WE ARE LOOKING FOR
- Bachelor's degree or equivalent experience
- Concentrations on Finance, Economics, Mathematics or Computer Science are preferred
- FIX protocol experience is recommended
- Experience using SQL, Python, C#, and understanding US Equities and Derivatives (Indexes and Options), Futures
- Required to obtain the SIE, Series 3, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses
- Ability to resolve issues in a timely manner
- Professional, motivated attitude
- Strong interpersonal skills and communication
- Manage multiple issues in a fast pace, high pressured technology environment
- Independent self-starter and a keen attention to detail
- Enjoys working in a fast paced, collaborative environment
- Available to work in a hybrid environment (minimum 3+ days in office per week) at our downtown Chicago state of the art office
- Local to Chicagoland area only or willing to relocate to Chicago
WHAT TO EXPECT
- Highly competitive pay, benefits and bonus structure
- Health insurance (medical, dental, vision)
- Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)
- Discounted pet insurance
- Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)
- Wellness programs
- Zen Den for meditation, naps, nursing, or just to decompress
- Hybrid work environment
- Work with high-caliber and innovative professionals
- Weekly catered lunches
- Access to unlimited snacks and beverages in our lounge area
- Monthly, Quarterly, and Semi-Annual company sponsored events
- 401K Safe Harbor Plan and Match
- Onsite gym membership
- Divvy bike access
- A fun and collaborative environment
SpiderRock is an Equal Opportunity Employer
