Information Technology Client Support Specialist

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Celebrating 100 years in 2024, Plymouth Tube Company is a fifth-generation family-owned, precision metals manufacturer. Our products include tubing, extruded shapes, and cold-drawn shapes spanning specialty carbon, alloy, stainless steel, nickel alloy, and titanium. Headquartered in Warrenville, Illinois, with seven plants in the U.S. and one in Germany, Plymouth is known for offering industry-leading service levels and unique technical innovations.

We have a great family-based culture guided by these four values: People, Customer Focus, Community & Environment, and Long-Term Orientation. These values serve as pillars to support our mission statement: ‘We are committed to providing products and services that meet or exceed our customers' expectations.

Plymouth Tube is looking for an enthusiastic, ambitious team member to join our corporate IT Department. This person must lovechange, be self-motivated and inspire others inside and outside the department. Individual should be able to communicate directly and openly with all levels in our organization. There will be many opportunities for thesuccessful candidate to engage their innovative and creative problem-solving skills to help move the department to the next level. It is a must that the IT Client Support Specialist has a high degree of personal integrity in dealing with superiors, subordinates and co-workers and will represent Plymouth Tube Company in a professional manner. The successful candidate will live in both the big picture as well as in the details, desire to make an impact, and work well on a team and individually.

YOU’LL BE RESPONSIBLE FOR:

This position holds primary responsibility for the day-to-day support and maintenance of the Warrenville client systems, as well as the client systems of other locations we manage. The technologies involved include Windows Active Directory, MS Office/O365, printing, and remote connectivity.

There will be a strong emphasis on providing responsive and excellent customer service, maintaining, and documenting system operations. Strong technical acumen and problem-solving skills are essential.

WHAT YOU’LL BE DOING:

• User administration, workstation security and client printing.
• Responsible for user hardware and software support including patch management.
• Create and maintain system image builds for all workstations company wide.
• Provide friendly, courteous, and prompt response to all user requests.
• Provide end user training & documentation on computer/network and printer use.
• Remote user administration and support of un-staffed locations.
• IT asset management and lease schedule reconciliation.
• Various other duties as assigned.
• Own and role model Plymouth Tube values and behaviors by embracing and participating in an operating culture that promotes involvement, communication, mutual trust & respect, expectations and accountability, and a passion for excellence.
• Understands, applies, and advocates all Company Environmental and Safety policies, procedures, and standards.
• Understands, applies, and advocates all Company Quality Standards.
• Attends all prerequisite training as required by management.
• Has the authority to stop process to correct quality, safety, or environmental problems, and to promptly notify Supervisory personnel when processes are non-compliant.

WHAT YOU’LL NEED TO SUCCEED:

· 3 or more years of “hands-on” end-user and workstation support experience:

· Microsoft Windows 10 & 11 – Configuration & troubleshooting

· Windows Network & Printing – configuration & troubleshooting

· Microsoft Office Suite – Word, Excel, Access, and Power Point

· “Customer Service” focus; comfortable working with users at all levels

· Experience and desire to work in a team oriented, collaborative environment.

· Strong written and verbal communication skills

· Experience with TCP/IP, DNS, and DHCP

· Information Systems or related technology degree, or equivalent experience

WHAT WE OFFER YOU:

Benefits effective 30 days from date of hire

Medical, Dental and Vision, HSA, FSA

401k Matching, Life Insurance, STD/LTD

100% covered tuition reimbursement (including books & reasonable expenses)

Wellness Program / Lifestyle Rewards / Employee Assistance Program (EAP)

Paid Time Off & Holidays

Career Arching: Plymouth allows for a great depth & breadth of knowledge in which you can wear many hats and be exposed to several opportunities.

COMPETENCIES/DESIRED CHARACTERISTICS

– Ability to acquire understanding & absorb information rapidly. A quick study

– Iron clad, does not ethically cut corners. Earns trust of co-workers. Puts organization above self-interest.

- monitors client satisfaction (internal or external), establishes partner relationship with clients, visible & accessible to clients.

- The individual identifies, troubleshoots, and resolves problems oftentimes independently and provides solutions in a timely manner.

– Passionately finds ways over, around, or through barriers to success. Achieves results despite lack of resources. Goes beyond the call of duty. Shows bias for action. A results-oriented “doer”.

– Reaches out to peers. Overcomes we-they mentality. Is approachable. This leads peers to do what is best for the company. Interacts with co-workers and managers in a positive manner.

– Successful career history. Generally, earns above average performance reviews.

– Plans, organizes, schedules & budgets in efficient, organized manner. Focuses on key priorities.

– Communicates well one-on-one and in small groups. Fluent, quick on feet, command of language, keeps people informed. Writes clear, precise well-organized documents using appropriate vocabulary, grammar & word usage.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Such accommodation will be reviewed by management on a case-by-case basis. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to grasp, handle, or feel; reach with hands and arms and talk or hear.

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Such accommodation will be reviewed by management on a case-by-case basis. While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to grasp, handle, or feel; reach with hands and arms and talk or hear.

Whew! That's a lot of stuff!
Oh yeah, and we are an
Equal Opportunity Employer: Minority/Female/Disability/Veteran

Job Type: Full-time

Pay: $21.48 - $32.22 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Compensation package:

• Yearly bonus

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Warrenville, IL 60555