Move-In Coordinator

Move-In Coordinator- Large Senior Living Community

We are seeking an experienced Move-In Coordinator with a proven track record of success to assist our Family Advisor's efforts at a large senior living community at The Oaks. Come join a team of dedicated, smart, and caring professionals as they work together to care for our seniors and provide them the lifestyle they deserve.

Who we are

"Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO

If you are looking for a company and team that understands the value of people, then look no further!

Stellar Senior Living is a premier assisted living and memory care provider in the Western United States. Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us.

[Insert community specific info here] (EXAMPLE: is one of Stellar Senior Living's most vibrant senior living communities. Serving residents in a very active community full of fun, family, and opportunities to serve.)

What we offer

• Competitive base salary
• Performance based bonus
• Benefits include medical, dental, vision, generous Paid Time Off program, holidays, 401k and more!!!
• A growing company with opportunities for advancement
• Company sponsored training, tuition reimbursement, and other learning opportunities

Job Description

Coordinates and assists residents moving into the community to ensure that they feel welcome. Serves as an integral part of the sales process by working closely with the sales team. Responsible to do whatever is necessary to make the selling process more effective. Uses strong organizational and detail-oriented skills combined with multi-tasking to promote fun and advance the selling process. Also provides administrative support to the marketing department.

Responsibilities

1.Maintains knowledge of all communication with prospective customers

2. Assisting the Family Advisor in managing the community's data base - maintaining appropriate sales collateral- coordinator and obtaining all required move-in paperwork and preparing the resident's administrative file- conducting resident orientations and ensuring each resident's move-in to their new home is smooth and successful.

3.Possesses and maintains a strong knowledge of the community, its benefits, and the services provided

4.Remains current on unit status and vacancy.

5.May be asks to host tours to give a comprehensive view as well as how the community can address the specific needs of the prospective resident

6.Provides the family with all move-in paperwork and ensures that it is completed and returned within the specific time frame prior to move-in.

7.Informs all associates of the pending move-in date and the necessary information about the resident

8. Presents at all times in a manner that demonstrates professionalism and respect and creates a trustworthy relationship.

9. Demonstrates ability to read, write, and speak English sufficient to fulfill job requirements.

10 Demonstrates the ability to make independent decisions, solve practical problems that may or may not include a variety of concrete variables. This may require the ability to interpret instructions given in written, oral, diagram, or scheduled form.

11. Demonstrates the ability to listen actively and evaluate social situations in an objective, consistent and fair manner. Functions independently with integrity, flexibility and works well with residents, personnel and support agencies.

12. Complies with community policies and procedures for workplace safety including infection control procedures, emergency response and safety protocol.

13. Complies with all company policies and procedures related to resident rights; abuse prevention and reporting; and resident confidentiality (HIPPA). Demonstrates knowledge of Employee Handbook and complies with the policies in the Handbook.

14.Performs other related duties as may be assigned.

Qualifications

• High school diploma or general education degree (GED) preferred or previous experience relevant to the position and with the skills to successfully fulfill the job requirements.
• Excellent interpersonal, written and verbal communication skills are essential. Organizational skills to effectively meet competing priorities. Strong follow up skills.
• Ambitious and energetic; willing to have fun; personable with the ability to build and develop relationships quickly.
• Excellent communication and presentation skills. Ability to communicate and interact with many types of individuals.
• Strong customer services skills and standards with proven ability to delivery excellent and creative service with the ability to anticipate future resident’s needs.
• Team orientation with the ability to put the team and resident needs first by employing a “can-do” attitude.
• Experience in senior living (preferred)
• Experience in customer service is necessary

If you are the right candidate, then we definitely want to hear from you! To apply click the “Apply” button or send your resume directly to cmazza@stellarliving.com

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As part of Stellar Senior Living’s continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC). To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations. Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment.